The 'back office' of a dispensing cabinet: technology and work contributing to medication safety

Valentina Lichtner*, Mirela Prgomet, Bryony Dean Franklin, Johanna I. Westbrook

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contributionpeer-review

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Automated dispensing cabinets in clinical wards may contribute to improving safety by reducing the likelihood of medications not being available when needed. However, achieving this safety benefit is dependent on a 'back office' sociotechnical infrastructure that combines semi-automated processes with mindful, resilient work practices.

Original languageEnglish
Title of host publicationDigital personalized health and medicine
Subtitle of host publicationProceedings of MIE 2020
EditorsLouise B. Pape-Haugaard, Chrisitan Lovis, Inge Cort Madsen, Patrick Weber, Per Hostrup Nielsen, Philip Scott
Place of PublicationAmsterdam
PublisherIOS Press
Number of pages2
ISBN (Electronic)9781643680835
ISBN (Print)9781643680828
Publication statusPublished - 16 Jun 2020
Event30th Medical Informatics Europe Conference, MIE 2020 - Geneva, Switzerland
Duration: 28 Apr 20201 May 2020

Publication series

NameStudies in Health Technology and Informatics
PublisherIOS Press
ISSN (Print)0926-9630
ISSN (Electronic)1879-8365


Conference30th Medical Informatics Europe Conference, MIE 2020

Bibliographical note

Copyright the European Federation for Medical Informatics (EFMI) and IOS Press 2020. Version archived for private and non-commercial use with the permission of the author/s and according to publisher conditions. For further rights please contact the publisher.


  • Hospital Drug Distribution Systems
  • Patient Safety


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