TY - GEN
T1 - The built environment's influence on resilience of healthcare services
T2 - 29th Annual Conference of the International Group for Lean Construction, IGLC 2021
AU - Ransolin, Natália
AU - Marczyk, Carlos Emilio Stigler
AU - Gering, Rafael Parmeggiani
AU - Saurin, Tarcísio Abreu
AU - Formoso, Carlos Torres
AU - Grøtan, Tor Olav
PY - 2021
Y1 - 2021
N2 - The COVID-19 pandemic has posed unprecedented challenges for healthcare services, which have been forced to upscale their capacity to cope with successive surges in demand. The adjustments to match capacity to demand and deal with a new disease have involved creativity and solutions that were not part of the pre-pandemic standardized operating procedures. Those changes are considered manifestations of resilience. This paper focuses on the role played by the built environment of healthcare services during the pandemic, in terms of how it is integral to resilient performance. As such, we investigated the experience of a leading private hospital in Brazil, documenting the main changes related to the built environment and how they influenced resilience. Data collection involved eight interviews with hospital staff. A content analysis allowed the development of a generic functional model of the patient journey and the identification of ten resilience practices. Based on this, six lessons learnt were devised. These lessons are expected to be useful for the design and use of the built environment, supporting the resilience of services.
AB - The COVID-19 pandemic has posed unprecedented challenges for healthcare services, which have been forced to upscale their capacity to cope with successive surges in demand. The adjustments to match capacity to demand and deal with a new disease have involved creativity and solutions that were not part of the pre-pandemic standardized operating procedures. Those changes are considered manifestations of resilience. This paper focuses on the role played by the built environment of healthcare services during the pandemic, in terms of how it is integral to resilient performance. As such, we investigated the experience of a leading private hospital in Brazil, documenting the main changes related to the built environment and how they influenced resilience. Data collection involved eight interviews with hospital staff. A content analysis allowed the development of a generic functional model of the patient journey and the identification of ten resilience practices. Based on this, six lessons learnt were devised. These lessons are expected to be useful for the design and use of the built environment, supporting the resilience of services.
KW - built environment
KW - complexity
KW - COVID-19
KW - Healthcare services
KW - resilience
UR - http://www.scopus.com/inward/record.url?scp=85125075584&partnerID=8YFLogxK
U2 - 10.24928/2021/0172
DO - 10.24928/2021/0172
M3 - Conference proceeding contribution
AN - SCOPUS:85125075584
T3 - Proceedings of the Annual Conference of the International Group for Lean Construction
SP - 613
EP - 622
BT - Lean construction in crisis times
A2 - Alarcon, Luis Fernando
A2 - Gonzalez, Vicente A.
A2 - Murguia, Danny
A2 - Brioso, Xavier
PB - Department of Engineering, Civil Engineering Division, Pontificia Universidad Catolica del Peru
CY - Lima
Y2 - 14 July 2021 through 17 July 2021
ER -