The Business of profiling problem gamblers and the effectiveness of self exclusion programs

John S. Croucher, Julian R. Leslie

Research output: Contribution to journalArticle

Abstract

This paper looks at research that is being currently undertaken on a significant self-exclusion program for problem gamblers in Australia. With the enormous success of the self-exclusion scheme that has swelled to over 3000 participants, difficulties have been encountered in how to deal with the relevant issues of identification of potential transgressors. The introduction of modern technology is seen as a possible way of overcoming the difficulties of manual detection, but it too involves its own problems of privacy, cost, legal issues along with technological, workplace and other hurdles that must be overcome. The results of a three-year survey of this special group of gamblers reveal a profile of fascinating insights into their lifestyles and attitudes. This understanding is essential for the gaming operator to remain in business and comply with their legal responsibilities.
Original languageEnglish
Pages (from-to)113-117
Number of pages5
JournalReview of business research
VolumeVII
Issue number1
Publication statusPublished - 2007

Keywords

  • gambling
  • self-exclusion
  • problem gamblers
  • profiling
  • biometrics
  • slot machines

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