TY - JOUR
T1 - The construction of control
T2 - The physical environment and the development of resistance and accommodation within call centres
AU - Barnes, Alison
PY - 2007/11
Y1 - 2007/11
N2 - The paper explores the impact of the physical environment on employee resistance and accommodation. The findings suggest that the physical nature of call centres, whether purpose built or not, can be a focus of employee dissatisfaction and reflect broader, less concrete conflicts. It notes that the advantage of the physical environment as an arena for resistance lies in its tangibility.
AB - The paper explores the impact of the physical environment on employee resistance and accommodation. The findings suggest that the physical nature of call centres, whether purpose built or not, can be a focus of employee dissatisfaction and reflect broader, less concrete conflicts. It notes that the advantage of the physical environment as an arena for resistance lies in its tangibility.
UR - http://www.scopus.com/inward/record.url?scp=36349023248&partnerID=8YFLogxK
U2 - 10.1111/j.1468-005X.2007.00197.x
DO - 10.1111/j.1468-005X.2007.00197.x
M3 - Article
AN - SCOPUS:36349023248
SN - 0268-1072
VL - 22
SP - 246
EP - 259
JO - New Technology, Work and Employment
JF - New Technology, Work and Employment
IS - 3
ER -