The effect of provider characteristics on case management activities

Alexander S. Young*, Oscar Grusky, Greer Sullivan, Cynthia M. Webster, Deborah Podus

*Corresponding author for this work

Research output: Contribution to journalArticle

22 Citations (Scopus)


The authors investigated the impact of provider characteristics on the performance of clinical case managers. Case managers in a large California county were interviewed using a structured instrument that assessed service linkage, assertive outreach, and family management. Findings indicate that assertive outreach was done more often by more experienced case managers, and less often by those with larger caseloads. Belief in the efficacy of an activity was associated with doing it much more frequently.

Original languageEnglish
Pages (from-to)21-32
Number of pages12
JournalAdministration and Policy in Mental Health
Issue number1
Publication statusPublished - 1998
Externally publishedYes

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