The Efficacy of cultural competence on healthcare quality and patient satisfaction

a qualitative inquiry

Somayeh Alizadeh

Research output: Contribution to journalMeeting abstract


Health care sectors in many countries are challenged by the growing cultural diversity and the issues that are raised during interpersonal interactions between patients and clinicians from different cultural backgrounds. This research paper proposes a framework for effective intercultural service encounters in the health care context following an extensive literature review and analysis of forty interviews with patients from diverse backgrounds living in Australia.
Original languageEnglish
Pages (from-to)20-21
Number of pages2
JournalExpo 2013 Higher Degree Research : book of abstracts
Publication statusPublished - 2013
EventHigher Degree Research Expo (9th : 2013) - Sydney
Duration: 5 Nov 20137 Nov 2013


  • intercultural medical encounter
  • cultural competence
  • cultural distance
  • health care quality
  • patient satisfaction

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