The Efficacy of cultural competence on healthcare quality and patient satisfaction: a qualitative inquiry

Somayeh Alizadeh

The Efficacy of cultural competence on healthcare quality and patient satisfaction: a qualitative inquiry

Somayeh Alizadeh

Department of Management

Research output: Contribution to journal › Meeting abstract

Abstract

Health care sectors in many countries are challenged by the growing cultural diversity and the issues that are raised during interpersonal interactions between patients and clinicians from different cultural backgrounds. This research paper proposes a framework for effective intercultural service encounters in the health care context following an extensive literature review and analysis of forty interviews with patients from diverse backgrounds living in Australia.

Original language	English
Pages (from-to)	20-21
Number of pages	2
Journal	Expo 2013 Higher Degree Research : book of abstracts
Publication status	Published - 2013
Event	Higher Degree Research Expo (9th : 2013) - Sydney Duration: 5 Nov 2013 → 7 Nov 2013

Keywords

intercultural medical encounter
cultural competence
cultural distance
health care quality
patient satisfaction

Cite this

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title = "The Efficacy of cultural competence on healthcare quality and patient satisfaction: a qualitative inquiry",

abstract = "Health care sectors in many countries are challenged by the growing cultural diversity and the issues that are raised during interpersonal interactions between patients and clinicians from different cultural backgrounds. This research paper proposes a framework for effective intercultural service encounters in the health care context following an extensive literature review and analysis of forty interviews with patients from diverse backgrounds living in Australia.",

keywords = "intercultural medical encounter, cultural competence, cultural distance, health care quality, patient satisfaction",

author = "Somayeh Alizadeh",

year = "2013",

language = "English",

pages = "20--21",

journal = "Expo 2013 Higher Degree Research : book of abstracts",

issn = "1837-9214",

publisher = "Faculty of Business and Economics, Macquarie University",

note = "Higher Degree Research Expo (9th : 2013) ; Conference date: 05-11-2013 Through 07-11-2013",

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AB - Health care sectors in many countries are challenged by the growing cultural diversity and the issues that are raised during interpersonal interactions between patients and clinicians from different cultural backgrounds. This research paper proposes a framework for effective intercultural service encounters in the health care context following an extensive literature review and analysis of forty interviews with patients from diverse backgrounds living in Australia.

KW - intercultural medical encounter

KW - cultural competence

KW - cultural distance

KW - health care quality

KW - patient satisfaction

M3 - Meeting abstract

SP - 20

EP - 21

JO - Expo 2013 Higher Degree Research : book of abstracts

JF - Expo 2013 Higher Degree Research : book of abstracts

SN - 1837-9214

Y2 - 5 November 2013 through 7 November 2013

ER -

The Efficacy of cultural competence on healthcare quality and patient satisfaction: a qualitative inquiry

Abstract

Keywords

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Cite this