Abstract
Patient experience has evolved as a critical concept and outcome in health systems internationally. Evolving from consumer-led movements, coupled with shifts in the positioning of patients among clinical professions, the global focus on patient experience is now evident in nationally mandated measurement tools, the creation of dedicated institutional leadership roles, and outlets such as the Patient Experience Journal. By critically analysing the pivotal factors and milestones that have shaped its evolution throughout healthcare history, this review provides an in-depth exploration of the evolution of patient experience. In doing so, the review provides a critical analysis of the application of patient experience in health systems and future directions required to drive change for improvement.
| Original language | English |
|---|---|
| Pages (from-to) | 4-13 |
| Number of pages | 10 |
| Journal | Patient Experience Journal |
| Volume | 11 |
| Issue number | 1 |
| DOIs | |
| Publication status | Published - 2024 |
Bibliographical note
Copyright the Author(s) 2024. Version archived for private and non-commercial use with the permission of the author/s and according to publisher conditions. For further rights please contact the publisher.Keywords
- Culture
- Human experience
- Improvement
- Patient experience
- Perceptions