The Happy People Program: a pilot study of a multimedia program for customer-facing employees

T. Jones, A. Bouvier, C. Dean

    Research output: Contribution to conferenceAbstract


    Aims: 1) What characteristics do customer-facing retail employees in Australia report in regards to levels of energy and activity, sleep, and stress? (2) Does, Happy People, a 4-week multimedia application deliver useful strategies for managing health and wellbeing in the workplace and at home?
    Design: Single group pilot study
    Methods: A pilot study was conducted throughout retail outlets nationally of a major Australian telecommunications company. Pre-and post-program data were collected via anonymous surveys and application engagement captured using background analytical software.
    Results: Pre-and post-program surveys on 482 and 360 participants respectively, with application engagement data from 1100 participants. Over 77% of participants were aged under 30 years. Less than 17% reported meeting physical activity guidelines. Over 40% reported often feeling tired or exhausted, 43% reported back pain and 41% headaches. Sleep was commonly disturbed by worries about personal issues (65%) and work (51%). Over 30% reported feeling overwhelmed with stress some of the time. Higher stress was associated with increased physical complaints, particularly headaches (rs = .391, p=.000), and difficulty in managing customers (rs = .303, p=.000). Engagement in the program was high, with 72% of participants reporting that the program helped them improve overall health and wellbeing, including strategies for managing stress (63%), sleep (68%), and upset customers (69%).
    Conclusions: Retail employees, despite being young in age, are experiencing high levels of stress, sleep disturbance and physical complaints. A brief, interactive multimedia application was engaging and can provide useful strategies for improving health and wellbeing.
    Original languageEnglish
    Number of pages1
    Publication statusPublished - Oct 2017
    EventAustralian Physiotherapy Association Conference Momentum 2017 - Sydney Convention Centre, Sydney, Australia
    Duration: 19 Oct 201721 Oct 2017


    ConferenceAustralian Physiotherapy Association Conference Momentum 2017


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