The “I Love To Hate Them” Relationship with Cell Phone Service Providers: The Role of Customer Inertia and Anger

Leanne Carter, David Gray, Steven D'Alessandro*, Lester Johnson

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

7 Citations (Scopus)

Fingerprint

Dive into the research topics of 'The “I Love To Hate Them” Relationship with Cell Phone Service Providers: The Role of Customer Inertia and Anger'. Together they form a unique fingerprint.

Business & Economics