The impact of communication on a human-agent shared mental model and team performance

Nader Hanna, Deborah Richards

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

12 Citations (Scopus)

Abstract

There is a growing interest in the use of heterogeneous teams comprised of humans and Intelligent Virtual Agents (IVAs). Human teamwork studies have provided cumulative knowledge about team features and performance; however, transfer of this knowledge to human-IVA teams is challenging. Novelly, this paper investigates the impact of multiple communication channels on the development and maintenance of a Shared Mental Model (SMM) between humans and IVAs. The results from two studies involving a collaborative activity show a significant positive relationship between the IVA's verbal and non-verbal communication and the development of a SMM related to taskwork and teamwork as perceived by the human teammate. Moreover, the results indicate that a SMM tends to improve overall team performance.

Original languageEnglish
Title of host publication13th International Conference on Autonomous Agents and Multiagent Systems, AAMAS 2014
EditorsAlessio Lomuscio, Paul Scerri, Ana Bazzan, Michael Huhns
Place of PublicationParis, France
PublisherInternational Foundation for Autonomous Agents and Multiagent Systems (IFAAMAS)
Pages1485-1486
Number of pages2
Volume2
ISBN (Electronic)9781634391313
Publication statusPublished - 2014
Event13th International Conference on Autonomous Agents and Multiagent Systems, AAMAS 2014 - Paris, France
Duration: 5 May 20149 May 2014

Other

Other13th International Conference on Autonomous Agents and Multiagent Systems, AAMAS 2014
CountryFrance
CityParis
Period5/05/149/05/14

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