Abstract
There is a growing interest in the use of heterogeneous teams comprised of humans and Intelligent Virtual Agents (IVAs). Human teamwork studies have provided cumulative knowledge about team features and performance; however, transfer of this knowledge to human-IVA teams is challenging. Novelly, this paper investigates the impact of multiple communication channels on the development and maintenance of a Shared Mental Model (SMM) between humans and IVAs. The results from two studies involving a collaborative activity show a significant positive relationship between the IVA's verbal and non-verbal communication and the development of a SMM related to taskwork and teamwork as perceived by the human teammate. Moreover, the results indicate that a SMM tends to improve overall team performance.
| Original language | English |
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| Title of host publication | 13th International Conference on Autonomous Agents and Multiagent Systems, AAMAS 2014 |
| Editors | Alessio Lomuscio, Paul Scerri, Ana Bazzan, Michael Huhns |
| Place of Publication | Paris, France |
| Publisher | International Foundation for Autonomous Agents and Multiagent Systems (IFAAMAS) |
| Pages | 1485-1486 |
| Number of pages | 2 |
| Volume | 2 |
| ISBN (Electronic) | 9781634391313 |
| Publication status | Published - 2014 |
| Event | 13th International Conference on Autonomous Agents and Multiagent Systems, AAMAS 2014 - Paris, France Duration: 5 May 2014 → 9 May 2014 |
Other
| Other | 13th International Conference on Autonomous Agents and Multiagent Systems, AAMAS 2014 |
|---|---|
| Country/Territory | France |
| City | Paris |
| Period | 5/05/14 → 9/05/14 |