The impact of communication on a human-agent shared mental model and team performance

Nader Hanna; Deborah Richards

The impact of communication on a human-agent shared mental model and team performance

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution

Abstract

There is a growing interest in the use of heterogeneous teams comprised of humans and Intelligent Virtual Agents (IVAs). Human teamwork studies have provided cumulative knowledge about team features and performance; however, transfer of this knowledge to human-IVA teams is challenging. Novelly, this paper investigates the impact of multiple communication channels on the development and maintenance of a Shared Mental Model (SMM) between humans and IVAs. The results from two studies involving a collaborative activity show a significant positive relationship between the IVA's verbal and non-verbal communication and the development of a SMM related to taskwork and teamwork as perceived by the human teammate. Moreover, the results indicate that a SMM tends to improve overall team performance.

Original language	English
Title of host publication	13th International Conference on Autonomous Agents and Multiagent Systems, AAMAS 2014
Editors	Alessio Lomuscio, Paul Scerri, Ana Bazzan, Michael Huhns
Place of Publication	Paris, France
Publisher	International Foundation for Autonomous Agents and Multiagent Systems (IFAAMAS)
Pages	1485-1486
Number of pages	2
Volume	2
ISBN (Electronic)	9781634391313
Publication status	Published - 2014
Event	13th International Conference on Autonomous Agents and Multiagent Systems, AAMAS 2014 - Paris, France Duration: 5 May 2014 → 9 May 2014

Other

Other	13th International Conference on Autonomous Agents and Multiagent Systems, AAMAS 2014
Country/Territory	France
City	Paris
Period	5/05/14 → 9/05/14

Cite this

Hanna, N., & Richards, D. (2014). The impact of communication on a human-agent shared mental model and team performance. In A. Lomuscio, P. Scerri, A. Bazzan, & M. Huhns (Eds.), 13th International Conference on Autonomous Agents and Multiagent Systems, AAMAS 2014 (Vol. 2, pp. 1485-1486). International Foundation for Autonomous Agents and Multiagent Systems (IFAAMAS).

Hanna, Nader ; Richards, Deborah. / The impact of communication on a human-agent shared mental model and team performance. 13th International Conference on Autonomous Agents and Multiagent Systems, AAMAS 2014. editor / Alessio Lomuscio ; Paul Scerri ; Ana Bazzan ; Michael Huhns. Vol. 2 Paris, France : International Foundation for Autonomous Agents and Multiagent Systems (IFAAMAS), 2014. pp. 1485-1486

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title = "The impact of communication on a human-agent shared mental model and team performance",

abstract = "There is a growing interest in the use of heterogeneous teams comprised of humans and Intelligent Virtual Agents (IVAs). Human teamwork studies have provided cumulative knowledge about team features and performance; however, transfer of this knowledge to human-IVA teams is challenging. Novelly, this paper investigates the impact of multiple communication channels on the development and maintenance of a Shared Mental Model (SMM) between humans and IVAs. The results from two studies involving a collaborative activity show a significant positive relationship between the IVA's verbal and non-verbal communication and the development of a SMM related to taskwork and teamwork as perceived by the human teammate. Moreover, the results indicate that a SMM tends to improve overall team performance.",

author = "Nader Hanna and Deborah Richards",

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editor = "Alessio Lomuscio and Paul Scerri and Ana Bazzan and Michael Huhns",

booktitle = "13th International Conference on Autonomous Agents and Multiagent Systems, AAMAS 2014",

publisher = "International Foundation for Autonomous Agents and Multiagent Systems (IFAAMAS)",

note = "13th International Conference on Autonomous Agents and Multiagent Systems, AAMAS 2014 ; Conference date: 05-05-2014 Through 09-05-2014",

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Hanna, N & Richards, D 2014, The impact of communication on a human-agent shared mental model and team performance. in A Lomuscio, P Scerri, A Bazzan & M Huhns (eds), 13th International Conference on Autonomous Agents and Multiagent Systems, AAMAS 2014. vol. 2, International Foundation for Autonomous Agents and Multiagent Systems (IFAAMAS), Paris, France, pp. 1485-1486, 13th International Conference on Autonomous Agents and Multiagent Systems, AAMAS 2014, Paris, France, 5/05/14.

The impact of communication on a human-agent shared mental model and team performance. / Hanna, Nader; Richards, Deborah.
13th International Conference on Autonomous Agents and Multiagent Systems, AAMAS 2014. ed. / Alessio Lomuscio; Paul Scerri; Ana Bazzan; Michael Huhns. Vol. 2 Paris, France: International Foundation for Autonomous Agents and Multiagent Systems (IFAAMAS), 2014. p. 1485-1486.

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution

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AB - There is a growing interest in the use of heterogeneous teams comprised of humans and Intelligent Virtual Agents (IVAs). Human teamwork studies have provided cumulative knowledge about team features and performance; however, transfer of this knowledge to human-IVA teams is challenging. Novelly, this paper investigates the impact of multiple communication channels on the development and maintenance of a Shared Mental Model (SMM) between humans and IVAs. The results from two studies involving a collaborative activity show a significant positive relationship between the IVA's verbal and non-verbal communication and the development of a SMM related to taskwork and teamwork as perceived by the human teammate. Moreover, the results indicate that a SMM tends to improve overall team performance.

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A2 - Bazzan, Ana

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Hanna N, Richards D. The impact of communication on a human-agent shared mental model and team performance. In Lomuscio A, Scerri P, Bazzan A, Huhns M, editors, 13th International Conference on Autonomous Agents and Multiagent Systems, AAMAS 2014. Vol. 2. Paris, France: International Foundation for Autonomous Agents and Multiagent Systems (IFAAMAS). 2014. p. 1485-1486

The impact of communication on a human-agent shared mental model and team performance

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