Abstract
A number of studies have investigated the impact of a Shared Mental Model (SMM) and effective communication on the per-formance of human teams. Heterogeneous teams comprised of humans and Intelligent Virtual Agents (IVAs) in the context of a collaborative environment is a challenging research topic. Novel-ly, this paper presents two studies that investigated the impact of multichannel communication on the development of a SMM between humans and IVAs. The results showed a significant positive relationship between the IVA’s verbal and non-verbal communication, on one hand, and the development of a SMM related to taskwork and teamwork as perceived by the human teammate, on the other hand. Moreover, the results indicated that a SMM tends to improve the overall team performance.
| Original language | English |
|---|---|
| Title of host publication | COOS 2014 |
| Subtitle of host publication | the 2nd Collaborative Online Organization workshop : Proceedings |
| Place of Publication | New York, NY |
| Publisher | Association for Computing Machinery |
| Pages | 1-8 |
| Number of pages | 8 |
| Publication status | Published - 2014 |
| Event | Collaborative Online Organization workshop (2nd : 2014) - Paris Duration: 5 May 2014 → 6 May 2014 |
Workshop
| Workshop | Collaborative Online Organization workshop (2nd : 2014) |
|---|---|
| City | Paris |
| Period | 5/05/14 → 6/05/14 |