The Impact of human-agent communication in a collaborative environment on Shared Mental Model and team performance

Nader Hanna, Deborah Richards

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Abstract

A number of studies have investigated the impact of a Shared Mental Model (SMM) and effective communication on the per-formance of human teams. Heterogeneous teams comprised of humans and Intelligent Virtual Agents (IVAs) in the context of a collaborative environment is a challenging research topic. Novel-ly, this paper presents two studies that investigated the impact of multichannel communication on the development of a SMM between humans and IVAs. The results showed a significant positive relationship between the IVA’s verbal and non-verbal communication, on one hand, and the development of a SMM related to taskwork and teamwork as perceived by the human teammate, on the other hand. Moreover, the results indicated that a SMM tends to improve the overall team performance.
Original languageEnglish
Title of host publicationCOOS 2014
Subtitle of host publicationthe 2nd Collaborative Online Organization workshop : Proceedings
Place of PublicationNew York, NY
PublisherAssociation for Computing Machinery
Pages1-8
Number of pages8
Publication statusPublished - 2014
EventCollaborative Online Organization workshop (2nd : 2014) - Paris
Duration: 5 May 20146 May 2014

Workshop

WorkshopCollaborative Online Organization workshop (2nd : 2014)
CityParis
Period5/05/146/05/14

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