The impact of multimodal communication on a shared mental model, trust, and commitment in human–intelligent virtual agent teams

Nader Hanna, Deborah Richards

Research output: Contribution to journalArticle

3 Citations (Scopus)
8 Downloads (Pure)

Abstract

There is an increasing interest in the use of intelligent virtual agents (IVAs) to work in teams with humans. To achieve successful outcomes for these heterogeneous teams, many of the aspects found in successful human teams will need to be supported. These aspects include behavioural (i.e., multimodal communication), cognitive (i.e., a shared mental model (SMM)), and social (trust and commitment). Novelly, this paper aims to investigate the impact of IVA’s multimodal communication on the development of a SMM between humans and IVAs. Moreover, this paper aims to explore the impact of the developed SMM on a human’s trust in an IVA’s decisions and a human’s commitment to honour his/her promises to an IVA. The results from two studies involving a collaborative activity showed a significant positive correlation between team multimodal communication (i.e., behavioural aspect) and a SMM between teammates (i.e., cognitive aspect). Moreover, the result showed that there is a significant positive correlation between the developed SMM and a human’s trust in the IVA’s decision and the human’s commitment to honour his/her promises (the establishment of the social aspect of teamwork). Additionally, the results showed a cumulative effect of all of these aspects on human–agent team performance. These results can guide the design of human–agent teamwork multimodal communication models.
Original languageEnglish
Article number48
Pages (from-to)1-27
Number of pages27
JournalMultimodal Technologies and Interaction
Volume2
Issue number3
DOIs
Publication statusPublished - 1 Sep 2018

Bibliographical note

Copyright the Author(s) 2018. Version archived for private and non-commercial use with the permission of the author/s and according to publisher conditions. For further rights please contact the publisher.

Keywords

  • intelligent virtual agent
  • human–agent teamwork
  • multimodal communication
  • shared mental model (SMM)
  • trust
  • commitment
  • team performance
  • Human
  • Intelligent virtual agent
  • Shared mental model (SMM)
  • Trust
  • Multimodal communication
  • Team performance
  • Agent teamwork
  • Commitment

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