The impact of web 2.0 (GOV 2.0) and social media technologies on engagement in local government

Aaron Gibby, Stephen Smith, Vincent Pang, Christine Van Toorn

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contributionResearchpeer-review

Abstract

This paper aims to assess the impact of Web 2.0 (Gov 2.0) and Social Media technologies provided by Local Government on different community groups. Findings represent the first stage of a longitudinal study conducted on a Local Government in Australia, namely Randwick City Council. The study explores key drivers and inhibitors behind the adoption of Gov 2.0 and Social Media technologies and identifies three distinct groups of adopters. The majority of people, those in the 25-64 age group, were identified as being current or willing adopters of the technologies; whilst others were deemed to be in the "Hard to Reach Group" (HtRGrp), those in the 18-24 and 65+ age brackets. From a Local Government perspective, those belonging to the HtRGrp are historically deemed to be difficult to engage in local issues and to communicate with. An interesting finding was that the inhibiting factors identified across the two groups were distinctly different. This had a direct result in Randwick City Council developing strategies in the next stage of the project in order to target the use of Gov 2.0 and Social Media technologies for the HtRGrp in order to facilitate engagement and communication, with limited success.

LanguageEnglish
Title of host publicationProceedings - Pacific Asia Conference on Information Systems, PACIS 2014
Place of PublicationTaiwan
PublisherPacific Asia Conference on Information Systems
Pages1-14
Number of pages14
ISBN (Print)9789888353224
Publication statusPublished - Jun 2014
Event18th Pacific Asia Conference on Information Systems, PACIS 2014 - Chengdu, China
Duration: 24 Jun 201428 Jun 2014

Other

Other18th Pacific Asia Conference on Information Systems, PACIS 2014
CountryChina
CityChengdu
Period24/06/1428/06/14

Fingerprint

Communication

Cite this

Gibby, A., Smith, S., Pang, V., & Van Toorn, C. (2014). The impact of web 2.0 (GOV 2.0) and social media technologies on engagement in local government. In Proceedings - Pacific Asia Conference on Information Systems, PACIS 2014 (pp. 1-14). [262] Taiwan: Pacific Asia Conference on Information Systems.
Gibby, Aaron ; Smith, Stephen ; Pang, Vincent ; Van Toorn, Christine. / The impact of web 2.0 (GOV 2.0) and social media technologies on engagement in local government. Proceedings - Pacific Asia Conference on Information Systems, PACIS 2014. Taiwan : Pacific Asia Conference on Information Systems, 2014. pp. 1-14
@inproceedings{4fe2206a519340ee911ac2c3272cf937,
title = "The impact of web 2.0 (GOV 2.0) and social media technologies on engagement in local government",
abstract = "This paper aims to assess the impact of Web 2.0 (Gov 2.0) and Social Media technologies provided by Local Government on different community groups. Findings represent the first stage of a longitudinal study conducted on a Local Government in Australia, namely Randwick City Council. The study explores key drivers and inhibitors behind the adoption of Gov 2.0 and Social Media technologies and identifies three distinct groups of adopters. The majority of people, those in the 25-64 age group, were identified as being current or willing adopters of the technologies; whilst others were deemed to be in the {"}Hard to Reach Group{"} (HtRGrp), those in the 18-24 and 65+ age brackets. From a Local Government perspective, those belonging to the HtRGrp are historically deemed to be difficult to engage in local issues and to communicate with. An interesting finding was that the inhibiting factors identified across the two groups were distinctly different. This had a direct result in Randwick City Council developing strategies in the next stage of the project in order to target the use of Gov 2.0 and Social Media technologies for the HtRGrp in order to facilitate engagement and communication, with limited success.",
author = "Aaron Gibby and Stephen Smith and Vincent Pang and {Van Toorn}, Christine",
year = "2014",
month = "6",
language = "English",
isbn = "9789888353224",
pages = "1--14",
booktitle = "Proceedings - Pacific Asia Conference on Information Systems, PACIS 2014",
publisher = "Pacific Asia Conference on Information Systems",

}

Gibby, A, Smith, S, Pang, V & Van Toorn, C 2014, The impact of web 2.0 (GOV 2.0) and social media technologies on engagement in local government. in Proceedings - Pacific Asia Conference on Information Systems, PACIS 2014., 262, Pacific Asia Conference on Information Systems, Taiwan, pp. 1-14, 18th Pacific Asia Conference on Information Systems, PACIS 2014, Chengdu, China, 24/06/14.

The impact of web 2.0 (GOV 2.0) and social media technologies on engagement in local government. / Gibby, Aaron; Smith, Stephen; Pang, Vincent; Van Toorn, Christine.

Proceedings - Pacific Asia Conference on Information Systems, PACIS 2014. Taiwan : Pacific Asia Conference on Information Systems, 2014. p. 1-14 262.

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contributionResearchpeer-review

TY - GEN

T1 - The impact of web 2.0 (GOV 2.0) and social media technologies on engagement in local government

AU - Gibby, Aaron

AU - Smith, Stephen

AU - Pang, Vincent

AU - Van Toorn, Christine

PY - 2014/6

Y1 - 2014/6

N2 - This paper aims to assess the impact of Web 2.0 (Gov 2.0) and Social Media technologies provided by Local Government on different community groups. Findings represent the first stage of a longitudinal study conducted on a Local Government in Australia, namely Randwick City Council. The study explores key drivers and inhibitors behind the adoption of Gov 2.0 and Social Media technologies and identifies three distinct groups of adopters. The majority of people, those in the 25-64 age group, were identified as being current or willing adopters of the technologies; whilst others were deemed to be in the "Hard to Reach Group" (HtRGrp), those in the 18-24 and 65+ age brackets. From a Local Government perspective, those belonging to the HtRGrp are historically deemed to be difficult to engage in local issues and to communicate with. An interesting finding was that the inhibiting factors identified across the two groups were distinctly different. This had a direct result in Randwick City Council developing strategies in the next stage of the project in order to target the use of Gov 2.0 and Social Media technologies for the HtRGrp in order to facilitate engagement and communication, with limited success.

AB - This paper aims to assess the impact of Web 2.0 (Gov 2.0) and Social Media technologies provided by Local Government on different community groups. Findings represent the first stage of a longitudinal study conducted on a Local Government in Australia, namely Randwick City Council. The study explores key drivers and inhibitors behind the adoption of Gov 2.0 and Social Media technologies and identifies three distinct groups of adopters. The majority of people, those in the 25-64 age group, were identified as being current or willing adopters of the technologies; whilst others were deemed to be in the "Hard to Reach Group" (HtRGrp), those in the 18-24 and 65+ age brackets. From a Local Government perspective, those belonging to the HtRGrp are historically deemed to be difficult to engage in local issues and to communicate with. An interesting finding was that the inhibiting factors identified across the two groups were distinctly different. This had a direct result in Randwick City Council developing strategies in the next stage of the project in order to target the use of Gov 2.0 and Social Media technologies for the HtRGrp in order to facilitate engagement and communication, with limited success.

UR - http://www.scopus.com/inward/record.url?scp=84928592316&partnerID=8YFLogxK

M3 - Conference proceeding contribution

SN - 9789888353224

SP - 1

EP - 14

BT - Proceedings - Pacific Asia Conference on Information Systems, PACIS 2014

PB - Pacific Asia Conference on Information Systems

CY - Taiwan

ER -

Gibby A, Smith S, Pang V, Van Toorn C. The impact of web 2.0 (GOV 2.0) and social media technologies on engagement in local government. In Proceedings - Pacific Asia Conference on Information Systems, PACIS 2014. Taiwan: Pacific Asia Conference on Information Systems. 2014. p. 1-14. 262