The Importance of understanding statistics: an analysis of Document Supply statistics at Macquarie University Library

Kathryn Pearson

    Research output: Contribution to journalArticlepeer-review

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    Abstract

    Macquarie University Library was concerned at the length of time that elapsed between placement of an interlibrary loan request to the satisfaction of that request. Taking advantage of improved statistical information available to them through membership of the CLIC Consortium, library staff investigated the reasons for delivery delay. This led to the review of procedures and workflows which brought about improvements to turnaround time.
    Original languageEnglish
    Pages (from-to)237-242
    Number of pages6
    JournalAustralian Academic and Research Libraries
    Volume39
    Issue number4
    DOIs
    Publication statusPublished - 2008

    Keywords

    • academic libraries
    • document delivery
    • interlibrary loan

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