The Importance of understanding statistics

an analysis of Document Supply statistics at Macquarie University Library

Kathryn Pearson

Research output: Contribution to journalArticle

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Abstract

Macquarie University Library was concerned at the length of time that elapsed between placement of an interlibrary loan request to the satisfaction of that request. Taking advantage of improved statistical information available to them through membership of the CLIC Consortium, library staff investigated the reasons for delivery delay. This led to the review of procedures and workflows which brought about improvements to turnaround time.
Original languageEnglish
Pages (from-to)237-242
Number of pages6
JournalAustralian Academic and Research Libraries
Volume39
Issue number4
DOIs
Publication statusPublished - 2008

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Keywords

  • academic libraries
  • document delivery
  • interlibrary loan

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