The Importance of understanding statistics: an analysis of Document Supply statistics at Macquarie University Library

Kathryn Pearson

doi:10.1080/00048623.2008.10721361

The Importance of understanding statistics: an analysis of Document Supply statistics at Macquarie University Library

Kathryn Pearson

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Abstract

Macquarie University Library was concerned at the length of time that elapsed between placement of an interlibrary loan request to the satisfaction of that request. Taking advantage of improved statistical information available to them through membership of the CLIC Consortium, library staff investigated the reasons for delivery delay. This led to the review of procedures and workflows which brought about improvements to turnaround time.

Original language	English
Pages (from-to)	237-242
Number of pages	6
Journal	Australian Academic and Research Libraries
Volume	39
Issue number	4
DOIs	https://doi.org/10.1080/00048623.2008.10721361
Publication status	Published - 2008

Keywords

academic libraries
document delivery
interlibrary loan

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10.1080/00048623.2008.10721361

Mq-2760-Author final versionAccepted author manuscript, 101 KBLicence: Unspecified

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title = "The Importance of understanding statistics: an analysis of Document Supply statistics at Macquarie University Library",

abstract = "Macquarie University Library was concerned at the length of time that elapsed between placement of an interlibrary loan request to the satisfaction of that request. Taking advantage of improved statistical information available to them through membership of the CLIC Consortium, library staff investigated the reasons for delivery delay. This led to the review of procedures and workflows which brought about improvements to turnaround time.",

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AB - Macquarie University Library was concerned at the length of time that elapsed between placement of an interlibrary loan request to the satisfaction of that request. Taking advantage of improved statistical information available to them through membership of the CLIC Consortium, library staff investigated the reasons for delivery delay. This led to the review of procedures and workflows which brought about improvements to turnaround time.

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KW - document delivery

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DO - 10.1080/00048623.2008.10721361

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JO - Australian Academic and Research Libraries

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The Importance of understanding statistics: an analysis of Document Supply statistics at Macquarie University Library

Abstract

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