The influence of users’ personality on the perception of intelligent virtual agents’ personality and the trust within a collaborative context

Nader Hanna*, Deborah Richards

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contributionpeer-review

4 Citations (Scopus)

Abstract

As Intelligent Virtual Agents (IVAs) have been widely used for applications that require human interaction and collaboration, modeling an IVA that can exhibit personalities is becoming increasingly important. A large body of research has studied variant verbal and non-verbal aspects that are used to deduce an IVA’s personality; however, research falls short in showing whether humans’ personality influences their perception of the IVA’s personality. This paper presents an empirical study that investigated whether human users can perceive the intended personality of an IVA through verbal and/or non-verbal communication, on one hand, and the influence of the user’s own personality on their perception, on the other hand. Furthermore, we investigated whether the perceived personality had an impact on the human’s level of trust in the IVA teammate. The results showed that similarity in personalities between humans and IVAs tended to significantly influence the humans’ correct perception of the IVA’s personality and that different perceived personalities influenced the human’ s level of trust.

Original languageEnglish
Title of host publicationAdvances in Social Computing and Multiagent Systems
Subtitle of host publication6th International Workshop on Collaborative Agents Research and Development, CARE 2015 and Second International Workshop on Multiagent Foundations of Social Computing, MFSC 2015, Istanbul, Turkey, May 4, 2015, Revised Selected Papers
EditorsFernando Koch, Christian Guttmann, Didac Busquets
Place of PublicationCham
PublisherSpringer, Springer Nature
Pages31-47
Number of pages17
Volume541
ISBN (Electronic)9783319248042
ISBN (Print)9783319248035
DOIs
Publication statusPublished - 2015
EventInternational Workshop on Collaborative Agents Research and Development (6th : 2015) and International Workshop on Multiagent Foundations of Social Computing (2nd : 2015) - Istanbul, Turkey
Duration: 4 May 20154 May 2015

Publication series

NameCommunications in Computer and Information Science
Volume541
ISSN (Print)1865-0929
ISSN (Electronic)1865-0937

Workshop

WorkshopInternational Workshop on Collaborative Agents Research and Development (6th : 2015) and International Workshop on Multiagent Foundations of Social Computing (2nd : 2015)
CountryTurkey
CityIstanbul
Period4/05/154/05/15

Keywords

  • Agreeableness
  • Extraversion
  • FFM
  • Human-IVA collaboration
  • Intelligent Virtual Agent
  • Personality traits
  • Trust

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