The nature of unintended benefits in health information systems

Craig E. Kuziemsky*, Elizabeth Borycki, Christian Nøhr, Elizabeth Cummings

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contributionpeer-review

8 Citations (Scopus)


Health information systems (HISs) have been shown to introduce unintended consequences post implementation. Much of the current research on these consequences has focused on the negative aspects of them. However unintended consequences of HIS usage can also be beneficial to various aspects of healthcare delivery. This paper uses several case studies of HIS implementation to develop a model of unintended benefits of HIS usage with three categories of benefits: patient, service delivery and administrative. We also discuss the implications of these benefits on the design and evaluation of HISs.

Original languageEnglish
Title of host publicationQuality of life through quality of information
Subtitle of host publicationproceedings of MIE 2012
EditorsJohn Mantas, Stig Kjær Andersen, Maria Christina Mazzoleni, Bernd Blobel, Silvana Quaglini, Anne Moen
Place of PublicationAmsterdam
Number of pages5
Publication statusPublished - 2012
Externally publishedYes
Event24th Medical Informatics in Europe Conference, MIE 2012 - Pisa, Italy
Duration: 26 Aug 201229 Aug 2012

Publication series

NameStudies in Health Technology and Informatics
PublisherIOS Press
ISSN (Print)0926-9630
ISSN (Electronic)1879-8365


Other24th Medical Informatics in Europe Conference, MIE 2012


  • Benefits
  • Design
  • Health information systems
  • Outcomes
  • Unintended


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