The role of organizations in identity theft response

The organization-individual victim dynamic

David Lacey*, Suresh Cuganesan

*Corresponding author for this work

Research output: Contribution to journalReview article

11 Citations (Scopus)


This study considers the role of organizations in relation to identity theft from three perspectives: as a site of identity use (and misuse), as detectors of identity theft, and ultimately, as a site where a fundamental social imperative exists to ensure responsible action is taken to address this form of criminality. Through investigating the organizational-individual victim dynamic, this article examines how organizations react to the possibilities of identity fraud and draws out the implications of this for individual consumers in scenarios of identity theft The evidence presented leads to a critical examination of the issues confronting organizations in seeking to anticipate and respond to these criminal acts.

Original languageEnglish
Pages (from-to)244-261
Number of pages18
JournalJournal of Consumer Affairs
Issue number2
Publication statusPublished - Dec 2004

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