The use of on-site visits to assess compliance and implementation of quality management at hospital level

C. Wagner, O. Groene, M. Dersarkissian, C. A. Thompson, N. S. Klazinga, O. A. Arah, R. Suñol, DUQuE Project Consortium

Research output: Contribution to journalArticlepeer-review

19 Citations (Scopus)
1 Downloads (Pure)

Abstract

Objective: Stakeholders of hospitals often lack standardized tools to assess compliance with quality management strategies and the implementation of clinical quality activities in hospitals. Such assessment tools, if easy to use, could be helpful to hospitals, health-care purchasers and health-care inspectorates. The aim of our study was to determine the psychometric properties of two newly developed tools for measuring compliance with process-oriented quality management strategies and the extent of implementation of clinical quality strategies at the hospital level. 

Design: We developed and tested two measurement instruments that could be used during on-site visits by trained external surveyors to calculate a Quality Management Compliance Index (QMCI) and a Clinical Quality Implementation Index (CQII). We used psychometric methods and the cross-sectional data to explore the factor structure, reliability and validity of each of these instruments. 

Setting and participants: The sample consisted of 74 acute care hospitals selected at random from each of 7 European countries. 

Main outcome measures: The psychometric properties of the two indices (QMCI and CQII). 

Results: Overall, the indices demonstrated favourable psychometric performance based on factor analysis, item correlations, internal consistency and hypothesis testing. Cronbach's alpha was acceptable for the scales of the QMCI (α: 0.74-0.78) and the CQII (α: 0.82-0.93). Inter-scale correlations revealed that the scales were positively correlated, but distinct. All scales added sufficient new information to each main index to be retained. 

Conclusion: This study has produced two reliable instruments that can be used during on-site visits to assess compliance with quality management strategies and implementation of quality management activities by hospitals in Europe and perhaps other jurisdictions.

Original languageEnglish
Pages (from-to)27-35
Number of pages9
JournalInternational Journal for Quality in Health Care
Volume26
Issue numberS1
DOIs
Publication statusPublished - 1 Apr 2014
Externally publishedYes

Bibliographical note

Copyright the Author(s) 2014. Version archived for private and non-commercial use with the permission of the author/s and according to publisher conditions. For further rights please contact the publisher.

Keywords

  • audit
  • hospital
  • implementation
  • on-site visits
  • quality management

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