Tip of the finger or tip of the tongue?: The effects of verbal communication on online multi-player team performance

James Simpson; Patrick Nalepka; Cassandra Crone; Rachel W Kallen; Mark Dras; Erik Reichle; Simon G. Hosking; Christopher J. Best; Deborah Richards; Michael J. Richardson

doi:10.1145/3462204.3481777

Tip of the finger or tip of the tongue? The effects of verbal communication on online multi-player team performance

James Simpson, Patrick Nalepka, Cassandra Crone, Rachel W Kallen, Mark Dras, Erik Reichle, Simon G. Hosking, Christopher J. Best, Deborah Richards, Michael J. Richardson

School of Computing

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution › peer-review

3 Citations (Scopus)

Abstract

Virtual environments are increasingly being used to support team training. However, despite their growing ubiquity, less is known on how task difficulty in such environments mitigates verbal communication patterns. We report on a study investigating this research question, finding that although manipulations of task difficulty did appear to impact broad team level communication measures (e.g. how much they talked), it largely had minimal impact on team communication dynamics (e.g. the flow of communication between various roles in the teams). The implications of this study for the design of future team training environments along with the possibility of artificial agents to support team training as a novel use case are then discussed in turn.

Original language	English
Title of host publication	CSCW '21
Subtitle of host publication	companion publication of the 2021 Conference on Computer Supported Cooperative Work and Social Computing
Editors	Sharon Ding, Susan Fussell, Andrés Monroy-Hernández, Sean Munson, Irina Shklovski, Mor Naaman
Place of Publication	New York, NY
Publisher	Association for Computing Machinery (ACM)
Pages	175-178
Number of pages	4
ISBN (Electronic)	9781450384797
DOIs	https://doi.org/10.1145/3462204.3481777
Publication status	Published - Oct 2021
Event	ACM Conference on Computer-Supported Cooperative Work and Social Computing (24th : 2021) - Virtual Event, United States Duration: 23 Oct 2021 → 27 Oct 2021

Publication series

Name	Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW

Conference

Conference	ACM Conference on Computer-Supported Cooperative Work and Social Computing (24th : 2021)
Abbreviated title	CSCW'21
Country/Territory	United States
City	Virtual Event
Period	23/10/21 → 27/10/21

Keywords

virtual environments
training
communication
artificial agents
Training
Artificial agents
Virtual environments
Communication

Access to Document

10.1145/3462204.3481777

Cite this

Simpson, J., Nalepka, P., Crone, C., Kallen, R. W., Dras, M., Reichle, E., Hosking, S. G., Best, C. J., Richards, D., & Richardson, M. J. (2021). Tip of the finger or tip of the tongue? The effects of verbal communication on online multi-player team performance. In S. Ding, S. Fussell, A. Monroy-Hernández, S. Munson, I. Shklovski, & M. Naaman (Eds.), CSCW '21: companion publication of the 2021 Conference on Computer Supported Cooperative Work and Social Computing (pp. 175-178). (Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW). Association for Computing Machinery (ACM). https://doi.org/10.1145/3462204.3481777

Simpson, James ; Nalepka, Patrick ; Crone, Cassandra et al. / Tip of the finger or tip of the tongue? The effects of verbal communication on online multi-player team performance. CSCW '21: companion publication of the 2021 Conference on Computer Supported Cooperative Work and Social Computing. editor / Sharon Ding ; Susan Fussell ; Andrés Monroy-Hernández ; Sean Munson ; Irina Shklovski ; Mor Naaman. New York, NY : Association for Computing Machinery (ACM), 2021. pp. 175-178 (Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW).

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title = "Tip of the finger or tip of the tongue?: The effects of verbal communication on online multi-player team performance",

abstract = "Virtual environments are increasingly being used to support team training. However, despite their growing ubiquity, less is known on how task difficulty in such environments mitigates verbal communication patterns. We report on a study investigating this research question, finding that although manipulations of task difficulty did appear to impact broad team level communication measures (e.g. how much they talked), it largely had minimal impact on team communication dynamics (e.g. the flow of communication between various roles in the teams). The implications of this study for the design of future team training environments along with the possibility of artificial agents to support team training as a novel use case are then discussed in turn.",

keywords = "virtual environments, training, communication, artificial agents, Training, Artificial agents, Virtual environments, Communication",

author = "James Simpson and Patrick Nalepka and Cassandra Crone and Kallen, {Rachel W} and Mark Dras and Erik Reichle and Hosking, {Simon G.} and Best, {Christopher J.} and Deborah Richards and Richardson, {Michael J.}",

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series = "Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW",

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booktitle = "CSCW '21",

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Simpson, J , Nalepka, P , Crone, C , Kallen, RW , Dras, M , Reichle, E, Hosking, SG, Best, CJ, Richards, D & Richardson, MJ 2021, Tip of the finger or tip of the tongue? The effects of verbal communication on online multi-player team performance. in S Ding, S Fussell, A Monroy-Hernández, S Munson, I Shklovski & M Naaman (eds), CSCW '21: companion publication of the 2021 Conference on Computer Supported Cooperative Work and Social Computing. Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW, Association for Computing Machinery (ACM), New York, NY, pp. 175-178, ACM Conference on Computer-Supported Cooperative Work and Social Computing (24th : 2021), Virtual Event, United States, 23/10/21. https://doi.org/10.1145/3462204.3481777

Tip of the finger or tip of the tongue? The effects of verbal communication on online multi-player team performance. / Simpson, James ; Nalepka, Patrick ; Crone, Cassandra et al.
CSCW '21: companion publication of the 2021 Conference on Computer Supported Cooperative Work and Social Computing. ed. / Sharon Ding; Susan Fussell; Andrés Monroy-Hernández; Sean Munson; Irina Shklovski; Mor Naaman. New York, NY: Association for Computing Machinery (ACM), 2021. p. 175-178 (Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW).

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution › peer-review

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Simpson J , Nalepka P , Crone C , Kallen RW , Dras M , Reichle E et al. Tip of the finger or tip of the tongue? The effects of verbal communication on online multi-player team performance. In Ding S, Fussell S, Monroy-Hernández A, Munson S, Shklovski I, Naaman M, editors, CSCW '21: companion publication of the 2021 Conference on Computer Supported Cooperative Work and Social Computing. New York, NY: Association for Computing Machinery (ACM). 2021. p. 175-178. (Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW). doi: 10.1145/3462204.3481777