Tip of the finger or tip of the tongue? The effects of verbal communication on online multi-player team performance

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contributionpeer-review

Abstract

Virtual environments are increasingly being used to support team training. However, despite their growing ubiquity, less is known on how task difficulty in such environments mitigates verbal communication patterns. We report on a study investigating this research question, finding that although manipulations of task difficulty did appear to impact broad team level communication measures (e.g. how much they talked), it largely had minimal impact on team communication dynamics (e.g. the flow of communication between various roles in the teams). The implications of this study for the design of future team training environments along with the possibility of artificial agents to support team training as a novel use case are then discussed in turn.
Original languageEnglish
Title of host publicationCSCW '21
Subtitle of host publicationcompanion publication of the 2021 Conference on Computer Supported Cooperative Work and Social Computing
EditorsSharon Ding, Susan Fussell, Andrés Monroy-Hernández, Sean Munson, Irina Shklovski, Mor Naaman
Place of PublicationNew York, NY
PublisherAssociation for Computing Machinery (ACM)
Pages175-178
Number of pages4
ISBN (Electronic)9781450384797
DOIs
Publication statusPublished - Oct 2021
EventACM Conference on Computer-Supported Cooperative Work and Social Computing (24th : 2021) - Virtual Event, United States
Duration: 23 Oct 202127 Oct 2021

Publication series

NameProceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW

Conference

ConferenceACM Conference on Computer-Supported Cooperative Work and Social Computing (24th : 2021)
Abbreviated titleCSCW'21
CountryUnited States
CityVirtual Event
Period23/10/2127/10/21

Keywords

  • virtual environments
  • training
  • communication
  • artificial agents
  • Training
  • Artificial agents
  • Virtual environments
  • Communication

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