Towards a cognition-based assessment protocol for user-centered design

Jemma Harris; Mark Wiggins; Ben Morrison; Natalie Morrison

doi:10.1145/2541016.2541079

Towards a cognition-based assessment protocol for user-centered design

Jemma Harris, Mark Wiggins, Ben Morrison, Natalie Morrison

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution › peer-review

Abstract

In usability testing there is often an emphasis on accurate and timely task performance without a systematic consideration of the appropriateness or otherwise of the cognitive skills and processes that lead to that behaviour. Consequently, this paper details how the constructs of cognitive complexity and cognitive load can explain the extent to which an end-user's interaction with the system is aligned with the expectations of the designer. We explain how these cognition-based concepts can be integrated into usability assessment protocols, allowing for targeted remedial strategies and minimum standards of competency to be identified.

Original language	English
Title of host publication	Proceedings of the 25th Australian Computer-Human Interaction Conference
Subtitle of host publication	Augmentation, Application, Innovation, Collaboration, OzCHI 2013
Editors	Haifeng Shen, Ross Smith, Jeni Paay, Paul Calder, Theodor Wveld
Place of Publication	New York
Publisher	Association for Computing Machinery
Pages	135-138
Number of pages	4
ISBN (Print)	9781450325257
DOIs	https://doi.org/10.1145/2541016.2541079
Publication status	Published - 2013
Event	25th Australian Computer-Human Interaction Conference: Augmentation, Application, Innovation, Collaboration, OzCHI 2013 - Adelaide, SA, Australia Duration: 25 Nov 2013 → 29 Nov 2013

Other

Other	25th Australian Computer-Human Interaction Conference: Augmentation, Application, Innovation, Collaboration, OzCHI 2013
Country/Territory	Australia
City	Adelaide, SA
Period	25/11/13 → 29/11/13

Keywords

cognitive complexity
cognitive load
system design
usability testing

Access to Document

10.1145/2541016.2541079

Cite this

Harris, J., Wiggins, M., Morrison, B., & Morrison, N. (2013). Towards a cognition-based assessment protocol for user-centered design. In H. Shen, R. Smith, J. Paay, P. Calder, & T. Wveld (Eds.), Proceedings of the 25th Australian Computer-Human Interaction Conference: Augmentation, Application, Innovation, Collaboration, OzCHI 2013 (pp. 135-138). Association for Computing Machinery. https://doi.org/10.1145/2541016.2541079

Harris, Jemma ; Wiggins, Mark ; Morrison, Ben et al. / Towards a cognition-based assessment protocol for user-centered design. Proceedings of the 25th Australian Computer-Human Interaction Conference: Augmentation, Application, Innovation, Collaboration, OzCHI 2013. editor / Haifeng Shen ; Ross Smith ; Jeni Paay ; Paul Calder ; Theodor Wveld. New York : Association for Computing Machinery, 2013. pp. 135-138

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abstract = "In usability testing there is often an emphasis on accurate and timely task performance without a systematic consideration of the appropriateness or otherwise of the cognitive skills and processes that lead to that behaviour. Consequently, this paper details how the constructs of cognitive complexity and cognitive load can explain the extent to which an end-user's interaction with the system is aligned with the expectations of the designer. We explain how these cognition-based concepts can be integrated into usability assessment protocols, allowing for targeted remedial strategies and minimum standards of competency to be identified.",

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author = "Jemma Harris and Mark Wiggins and Ben Morrison and Natalie Morrison",

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booktitle = "Proceedings of the 25th Australian Computer-Human Interaction Conference",

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Harris, J, Wiggins, M , Morrison, B & Morrison, N 2013, Towards a cognition-based assessment protocol for user-centered design. in H Shen, R Smith, J Paay, P Calder & T Wveld (eds), Proceedings of the 25th Australian Computer-Human Interaction Conference: Augmentation, Application, Innovation, Collaboration, OzCHI 2013. Association for Computing Machinery, New York, pp. 135-138, 25th Australian Computer-Human Interaction Conference: Augmentation, Application, Innovation, Collaboration, OzCHI 2013, Adelaide, SA, Australia, 25/11/13. https://doi.org/10.1145/2541016.2541079

Towards a cognition-based assessment protocol for user-centered design. / Harris, Jemma; Wiggins, Mark ; Morrison, Ben et al.
Proceedings of the 25th Australian Computer-Human Interaction Conference: Augmentation, Application, Innovation, Collaboration, OzCHI 2013. ed. / Haifeng Shen; Ross Smith; Jeni Paay; Paul Calder; Theodor Wveld. New York: Association for Computing Machinery, 2013. p. 135-138.

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution › peer-review

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Harris J, Wiggins M , Morrison B, Morrison N. Towards a cognition-based assessment protocol for user-centered design. In Shen H, Smith R, Paay J, Calder P, Wveld T, editors, Proceedings of the 25th Australian Computer-Human Interaction Conference: Augmentation, Application, Innovation, Collaboration, OzCHI 2013. New York: Association for Computing Machinery. 2013. p. 135-138 doi: 10.1145/2541016.2541079

Towards a cognition-based assessment protocol for user-centered design

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