Towards a cognition-based assessment protocol for user-centered design

Jemma Harris, Mark Wiggins, Ben Morrison, Natalie Morrison

    Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

    Abstract

    In usability testing there is often an emphasis on accurate and timely task performance without a systematic consideration of the appropriateness or otherwise of the cognitive skills and processes that lead to that behaviour. Consequently, this paper details how the constructs of cognitive complexity and cognitive load can explain the extent to which an end-user's interaction with the system is aligned with the expectations of the designer. We explain how these cognition-based concepts can be integrated into usability assessment protocols, allowing for targeted remedial strategies and minimum standards of competency to be identified.

    Original languageEnglish
    Title of host publicationProceedings of the 25th Australian Computer-Human Interaction Conference
    Subtitle of host publicationAugmentation, Application, Innovation, Collaboration, OzCHI 2013
    EditorsHaifeng Shen, Ross Smith, Jeni Paay, Paul Calder, Theodor Wveld
    Place of PublicationNew York
    PublisherAssociation for Computing Machinery
    Pages135-138
    Number of pages4
    ISBN (Print)9781450325257
    DOIs
    Publication statusPublished - 2013
    Event25th Australian Computer-Human Interaction Conference: Augmentation, Application, Innovation, Collaboration, OzCHI 2013 - Adelaide, SA, Australia
    Duration: 25 Nov 201329 Nov 2013

    Other

    Other25th Australian Computer-Human Interaction Conference: Augmentation, Application, Innovation, Collaboration, OzCHI 2013
    CountryAustralia
    CityAdelaide, SA
    Period25/11/1329/11/13

    Keywords

    • cognitive complexity
    • cognitive load
    • system design
    • usability testing

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