Towards a method for creating personas with knowledge and cognitive process for user centered design of a learning application

Farshid Anvari; Hien Minh Thi Tran; Deborah Richards; Michael Hitchens

doi:10.1109/CHASE.2019.00037

Towards a method for creating personas with knowledge and cognitive process for user centered design of a learning application

Farshid Anvari, Hien Minh Thi Tran, Deborah Richards, Michael Hitchens

School of Computing

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution › peer-review

2 Citations (Scopus)

Abstract

Persona, an archetypical user, has been widely used in the IT industry and has been studied by numerous researchers in academia, with the benefits flowing back to industry in the form of trained graduates and better tools. User Centered Design methodology places the end users at the center of design of an application. In this paper, we present a methodology towards the design of a questionnaire for gathering data about knowledge and cognitive process which is used for creating personas for design of an online learning application for professionals and for teaching User Centered Design to students. We tested our personas and found that they represent the target end users for the design purposes. We also present data from two studies about users’ learning approaches and requirements and compare these. In the first study, we present results of our survey with 20 professionals in an educational institution in Australia. In the second study, we present the results of a survey with 272 undergraduate Computing students at an Australian University. The knowledge presented in this paper is useful for the design of learning applications.

Original language	English
Title of host publication	Proceedings 2019 IEEE/ACM 12th International Workshop on Cooperative and Human Aspects of Software Engineering
Subtitle of host publication	CHASE 2019
Place of Publication	Piscataway, NJ
Publisher	Institute of Electrical and Electronics Engineers (IEEE)
Pages	123-130
Number of pages	8
ISBN (Electronic)	9781728122397
DOIs	https://doi.org/10.1109/CHASE.2019.00037 https://doi.org/10.1109/CHASE.2019.00037
Publication status	Published - 27 May 2019
Event	2019 IEEE/ACM 12th International Workshop on Cooperative and Human Aspects of Software Engineering, CHASE 2019 - Montreal, Canada Duration: 27 May 2019 → 27 May 2019

Publication series

Name	Proceedings - 2019 IEEE/ACM 12th International Workshop on Cooperative and Human Aspects of Software Engineering, CHASE 2019

Conference

Conference	2019 IEEE/ACM 12th International Workshop on Cooperative and Human Aspects of Software Engineering, CHASE 2019
Country/Territory	Canada
City	Montreal
Period	27/05/19 → 27/05/19

Keywords

Persona
Holistic Persona
Conceptual design
Learning approaches
Knowledge and Cognitive Process
Conceptual Design

Access to Document

https://dl.acm.org/citation.cfm?id=3338748Licence: Other

Cite this

Anvari, F., Tran, H. M. T., Richards, D., & Hitchens, M. (2019). Towards a method for creating personas with knowledge and cognitive process for user centered design of a learning application. In Proceedings 2019 IEEE/ACM 12th International Workshop on Cooperative and Human Aspects of Software Engineering: CHASE 2019 (pp. 123-130). (Proceedings - 2019 IEEE/ACM 12th International Workshop on Cooperative and Human Aspects of Software Engineering, CHASE 2019). Institute of Electrical and Electronics Engineers (IEEE). https://doi.org/10.1109/CHASE.2019.00037, https://doi.org/10.1109/CHASE.2019.00037

Anvari, Farshid ; Tran, Hien Minh Thi ; Richards, Deborah ; Hitchens, Michael. / Towards a method for creating personas with knowledge and cognitive process for user centered design of a learning application. Proceedings 2019 IEEE/ACM 12th International Workshop on Cooperative and Human Aspects of Software Engineering: CHASE 2019. Piscataway, NJ : Institute of Electrical and Electronics Engineers (IEEE), 2019. pp. 123-130 (Proceedings - 2019 IEEE/ACM 12th International Workshop on Cooperative and Human Aspects of Software Engineering, CHASE 2019).

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title = "Towards a method for creating personas with knowledge and cognitive process for user centered design of a learning application",

abstract = "Persona, an archetypical user, has been widely used in the IT industry and has been studied by numerous researchers in academia, with the benefits flowing back to industry in the form of trained graduates and better tools. User Centered Design methodology places the end users at the center of design of an application. In this paper, we present a methodology towards the design of a questionnaire for gathering data about knowledge and cognitive process which is used for creating personas for design of an online learning application for professionals and for teaching User Centered Design to students. We tested our personas and found that they represent the target end users for the design purposes. We also present data from two studies about users{\textquoteright} learning approaches and requirements and compare these. In the first study, we present results of our survey with 20 professionals in an educational institution in Australia. In the second study, we present the results of a survey with 272 undergraduate Computing students at an Australian University. The knowledge presented in this paper is useful for the design of learning applications.",

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author = "Farshid Anvari and Tran, {Hien Minh Thi} and Deborah Richards and Michael Hitchens",

year = "2019",

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doi = "10.1109/CHASE.2019.00037",

language = "English",

series = "Proceedings - 2019 IEEE/ACM 12th International Workshop on Cooperative and Human Aspects of Software Engineering, CHASE 2019",

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Anvari, F, Tran, HMT, Richards, D & Hitchens, M 2019, Towards a method for creating personas with knowledge and cognitive process for user centered design of a learning application. in Proceedings 2019 IEEE/ACM 12th International Workshop on Cooperative and Human Aspects of Software Engineering: CHASE 2019. Proceedings - 2019 IEEE/ACM 12th International Workshop on Cooperative and Human Aspects of Software Engineering, CHASE 2019, Institute of Electrical and Electronics Engineers (IEEE), Piscataway, NJ, pp. 123-130, 2019 IEEE/ACM 12th International Workshop on Cooperative and Human Aspects of Software Engineering, CHASE 2019, Montreal, Quebec, Canada, 27/05/19. https://doi.org/10.1109/CHASE.2019.00037, https://doi.org/10.1109/CHASE.2019.00037

Towards a method for creating personas with knowledge and cognitive process for user centered design of a learning application. / Anvari, Farshid; Tran, Hien Minh Thi; Richards, Deborah ; Hitchens, Michael.

Proceedings 2019 IEEE/ACM 12th International Workshop on Cooperative and Human Aspects of Software Engineering: CHASE 2019. Piscataway, NJ : Institute of Electrical and Electronics Engineers (IEEE), 2019. p. 123-130 (Proceedings - 2019 IEEE/ACM 12th International Workshop on Cooperative and Human Aspects of Software Engineering, CHASE 2019).

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution › peer-review

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AU - Tran, Hien Minh Thi

AU - Richards, Deborah

AU - Hitchens, Michael

PY - 2019/5/27

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Anvari F, Tran HMT, Richards D , Hitchens M. Towards a method for creating personas with knowledge and cognitive process for user centered design of a learning application. In Proceedings 2019 IEEE/ACM 12th International Workshop on Cooperative and Human Aspects of Software Engineering: CHASE 2019. Piscataway, NJ: Institute of Electrical and Electronics Engineers (IEEE). 2019. p. 123-130. (Proceedings - 2019 IEEE/ACM 12th International Workshop on Cooperative and Human Aspects of Software Engineering, CHASE 2019). https://doi.org/10.1109/CHASE.2019.00037, https://doi.org/10.1109/CHASE.2019.00037

Towards a method for creating personas with knowledge and cognitive process for user centered design of a learning application

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