Abstract
Enterprise 2.0 applications are changing the way organizations run their business, especially in terms of communication, information sharing and integration capabilities. With Enterprise 2.0, employees become knowledge workers equipped with social tools to better understand the business processes, the services and the customers they are involved with,. This paper explores potential areas for using Enterprise 2.0 in healthcare with the aim of meeting the specific process and collaborative needs of healthcare services. We provide a mapping model which illustrates how Enterprise 2.0 can support specific healthcare processes and future research and recommendations for healthcare organizations based on our model. This research provides the starting point for a health 2.0 readiness model to assess the readiness of a healthcare organization for adopting Enterprise 2.0 technologies.
| Original language | English |
|---|---|
| Title of host publication | MEDES'11 |
| Subtitle of host publication | Proceedings of the International Conference on Management of Emergent Digital EcoSystems |
| Place of Publication | New York, NY |
| Publisher | Association for Computing Machinery (ACM) |
| Pages | 202-209 |
| Number of pages | 8 |
| ISBN (Print) | 9781450310475 |
| DOIs | |
| Publication status | Published - 2011 |
| Externally published | Yes |
| Event | International Conference on Management of Emergent Digital EcoSystems, MEDES'11 - San Francisco, CA, United States Duration: 21 Nov 2011 → 23 Nov 2011 |
Other
| Other | International Conference on Management of Emergent Digital EcoSystems, MEDES'11 |
|---|---|
| Country/Territory | United States |
| City | San Francisco, CA |
| Period | 21/11/11 → 23/11/11 |
Keywords
- Collaborative technologies
- Enterprise 2.0
- Health 2.0
- Healthcare services
- Mapping model
- Web 2.0