Tripping over the culture talk in the structured selection interview process

Choon-Hwa Lim, Ekaterina Zhuravleva, Meena Chavan

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contributionpeer-review


This paper reports the ongoing development of a PhD study, challenging the current psychometrically driven ‘double talk’ paradigm of the Structured Selection Interview process. This paper uses the communication approach to introduce the holistic ‘triple talk’, which includes implicit cultural conservations. Literature review reveals the limited cultural awareness of the dominant theories about the structured selection interview process. Using the grounded theory approach, findings demonstrate a) the existence of culture talk between the interviewer and candidate, and b) the impact of the occurrence of cultural bias on the quality of the interview due to cultural misinterpretations. This opens discussion, for both practitioners and academics, for the need to develop cultural awareness in the interethnic selection process and to rethink the interview process to increase its effectiveness and equity.
Original languageEnglish
Title of host publicationBAM 2011 conference proceedings
Subtitle of host publicationbuilding and sustaining high performance organisations in a challenging environment
Place of PublicationLondon
PublisherBritish Academcy of Management (BAM)
Number of pages6
ISBN (Print)9780954960834
Publication statusPublished - 2011
EventBritish Academy of Management Conference - Birmingham, UK
Duration: 13 Jan 201115 Jan 2011


ConferenceBritish Academy of Management Conference
CityBirmingham, UK


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