@inproceedings{fb0d9fc18f9e402bb0988ed4dc5b116b,
title = "Troubleshooting at the Call Centre: A Knowledge-based Approach",
author = "Debbie Richards and Megan Vazey",
year = "2005",
language = "English",
isbn = "0889864578",
pages = "721--726",
editor = "Hamza, {M. H.}",
booktitle = "Proceedings of the International Association of Science and Technology for Development International Conference on Artificial Intelligence and Applications 2005",
publisher = "ACTA Press",
address = "Canada",
note = "International Association for Development of the Information Society, International Conference ; Conference date: 14-02-2005 Through 16-02-2005",
}