Trust and reliance based on system accuracy

Kun Yu, Shlomo Berkovsky, Dan Conway, Ronnie Taib, Jianlong Zhou, Fang Chen

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

5 Citations (Scopus)

Abstract

Trust plays an important role in various user-facing systems and applications. It is particularly important in the context of decision support systems, where the system's output serves as one of the inputs for the users' decision making processes. In this work, we study the dynamics of explicit and implicit user trust in a simulated automated quality monitoring system, as a function of the system accuracy. We establish that users correctly perceive the accuracy of the system and adjust their trust accordingly.
Original languageEnglish
Title of host publicationUMAP 2016 - Proceedings of the 2016 Conference on User Modeling Adaptation and Personalization
Place of PublicationNew York
PublisherAssociation for Computing Machinery (ACM)
Pages223-227
Number of pages5
ISBN (Electronic)97814503423688
DOIs
Publication statusPublished - 2016
Externally publishedYes
Event24th International Conference on User Modeling, Adaptation, and Personalization, UMAP 2016 - Halifax, Canada
Duration: 13 Jul 201617 Jul 2016

Conference

Conference24th International Conference on User Modeling, Adaptation, and Personalization, UMAP 2016
CountryCanada
CityHalifax
Period13/07/1617/07/16

Keywords

  • user-system trust
  • system accuracy
  • trust formation
  • reliance

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    Yu, K., Berkovsky, S., Conway, D., Taib, R., Zhou, J., & Chen, F. (2016). Trust and reliance based on system accuracy. In UMAP 2016 - Proceedings of the 2016 Conference on User Modeling Adaptation and Personalization (pp. 223-227). New York: Association for Computing Machinery (ACM). https://doi.org/10.1145/2930238.2930290