Trust and reliance based on system accuracy

Kun Yu; Shlomo Berkovsky; Dan Conway; Ronnie Taib; Jianlong Zhou; Fang Chen

doi:10.1145/2930238.2930290

Trust and reliance based on system accuracy

Kun Yu, Shlomo Berkovsky, Dan Conway, Ronnie Taib, Jianlong Zhou, Fang Chen

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution › peer-review

28 Citations (Scopus)

Abstract

Trust plays an important role in various user-facing systems and applications. It is particularly important in the context of decision support systems, where the system's output serves as one of the inputs for the users' decision making processes. In this work, we study the dynamics of explicit and implicit user trust in a simulated automated quality monitoring system, as a function of the system accuracy. We establish that users correctly perceive the accuracy of the system and adjust their trust accordingly.

Original language	English
Title of host publication	UMAP 2016 - Proceedings of the 2016 Conference on User Modeling Adaptation and Personalization
Place of Publication	New York
Publisher	Association for Computing Machinery (ACM)
Pages	223-227
Number of pages	5
ISBN (Electronic)	97814503423688
DOIs	https://doi.org/10.1145/2930238.2930290
Publication status	Published - 2016
Externally published	Yes
Event	24th International Conference on User Modeling, Adaptation, and Personalization, UMAP 2016 - Halifax, Canada Duration: 13 Jul 2016 → 17 Jul 2016

Conference

Conference	24th International Conference on User Modeling, Adaptation, and Personalization, UMAP 2016
Country/Territory	Canada
City	Halifax
Period	13/07/16 → 17/07/16

Keywords

user-system trust
system accuracy
trust formation
reliance

Access to Document

10.1145/2930238.2930290

Cite this

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title = "Trust and reliance based on system accuracy",

abstract = "Trust plays an important role in various user-facing systems and applications. It is particularly important in the context of decision support systems, where the system's output serves as one of the inputs for the users' decision making processes. In this work, we study the dynamics of explicit and implicit user trust in a simulated automated quality monitoring system, as a function of the system accuracy. We establish that users correctly perceive the accuracy of the system and adjust their trust accordingly.",

keywords = "user-system trust, system accuracy, trust formation, reliance",

author = "Kun Yu and Shlomo Berkovsky and Dan Conway and Ronnie Taib and Jianlong Zhou and Fang Chen",

year = "2016",

doi = "10.1145/2930238.2930290",

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pages = "223--227",

booktitle = "UMAP 2016 - Proceedings of the 2016 Conference on User Modeling Adaptation and Personalization",

publisher = "Association for Computing Machinery (ACM)",

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note = "24th International Conference on User Modeling, Adaptation, and Personalization, UMAP 2016 ; Conference date: 13-07-2016 Through 17-07-2016",

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Yu, K, Berkovsky, S, Conway, D, Taib, R, Zhou, J & Chen, F 2016, Trust and reliance based on system accuracy. in UMAP 2016 - Proceedings of the 2016 Conference on User Modeling Adaptation and Personalization. Association for Computing Machinery (ACM), New York, pp. 223-227, 24th International Conference on User Modeling, Adaptation, and Personalization, UMAP 2016, Halifax, Nova Scotia, Canada, 13/07/16. https://doi.org/10.1145/2930238.2930290

Trust and reliance based on system accuracy. / Yu, Kun; Berkovsky, Shlomo; Conway, Dan et al.
UMAP 2016 - Proceedings of the 2016 Conference on User Modeling Adaptation and Personalization. New York: Association for Computing Machinery (ACM), 2016. p. 223-227.

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution › peer-review

TY - GEN

T1 - Trust and reliance based on system accuracy

AU - Yu, Kun

AU - Berkovsky, Shlomo

AU - Conway, Dan

AU - Taib, Ronnie

AU - Zhou, Jianlong

AU - Chen, Fang

PY - 2016

Y1 - 2016

N2 - Trust plays an important role in various user-facing systems and applications. It is particularly important in the context of decision support systems, where the system's output serves as one of the inputs for the users' decision making processes. In this work, we study the dynamics of explicit and implicit user trust in a simulated automated quality monitoring system, as a function of the system accuracy. We establish that users correctly perceive the accuracy of the system and adjust their trust accordingly.

AB - Trust plays an important role in various user-facing systems and applications. It is particularly important in the context of decision support systems, where the system's output serves as one of the inputs for the users' decision making processes. In this work, we study the dynamics of explicit and implicit user trust in a simulated automated quality monitoring system, as a function of the system accuracy. We establish that users correctly perceive the accuracy of the system and adjust their trust accordingly.

KW - user-system trust

KW - system accuracy

KW - trust formation

KW - reliance

UR - https://www.scopus.com/pages/publications/84984881638

U2 - 10.1145/2930238.2930290

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M3 - Conference proceeding contribution

SP - 223

EP - 227

BT - UMAP 2016 - Proceedings of the 2016 Conference on User Modeling Adaptation and Personalization

PB - Association for Computing Machinery (ACM)

CY - New York

T2 - 24th International Conference on User Modeling, Adaptation, and Personalization, UMAP 2016

Y2 - 13 July 2016 through 17 July 2016

ER -

Trust and reliance based on system accuracy

Abstract

Conference

Keywords

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