Usability evaluation of an emergency department information system prototype designed using cognitive systems engineering techniques

Lindsey N. Clark, Natalie C. Benda, Sudeep Hegde, Nicolette M. McGeorge, Theresa K. Guarrera-Schick, A. Zachary Hettinger, David T. LaVergne, Shawna J. Perry, Robert L. Wears, Rollin J. Fairbanks, Ann M. Bisantz*

*Corresponding author for this work

Research output: Contribution to journalArticle

8 Citations (Scopus)

Abstract

This article presents an evaluation of novel display concepts for an emergency department information system (EDIS) designed using cognitive systems engineering methods. EDISs assist emergency medicine staff with tracking patient care and ED resource allocation. Participants performed patient planning and orientation tasks using the EDIS displays and rated the display's ability to support various cognitive performance objectives along with the usability, usefulness, and predicted frequency of use for 18 system components. Mean ratings were positive for cognitive performance support objectives, usability, usefulness, and frequency of use, demonstrating the successful application of design methods to create useful and usable EDIS concepts that provide cognitive support for emergency medicine staff. Nurse and provider roles had significantly different perceptions of the usability and usefulness of certain EDIS components, suggesting that they have different information needs while working.

Original languageEnglish
Pages (from-to)356-365
Number of pages10
JournalApplied Ergonomics
Volume60
DOIs
Publication statusPublished - 1 Apr 2017
Externally publishedYes

Keywords

  • Electronic department information systems
  • Human factors methods
  • Patient tracking systems
  • Usability

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    Clark, L. N., Benda, N. C., Hegde, S., McGeorge, N. M., Guarrera-Schick, T. K., Hettinger, A. Z., ... Bisantz, A. M. (2017). Usability evaluation of an emergency department information system prototype designed using cognitive systems engineering techniques. Applied Ergonomics, 60, 356-365. https://doi.org/10.1016/j.apergo.2016.12.018