Purpose: This study aims to provide a comprehensive understanding of the supply chain (SC) operations of importing used vehicles into New Zealand and how such SCs affect business practices and performance.
Design/methodology/approach: The study uses an exploratory qualitative semi-structured interview approach to interview the different stakeholders involved in the global used vehicle SC.
Findings: The research identifies the overall network structure of the used import vehicle SC from Japan to New Zealand and characterises key aspects of its operations and network connections. This paper finds that Japanese buying agents have integrated increasing numbers of services to provide a trouble-free trading platform, which has created a direct-import model for used vehicle companies in New Zealand.
Practical implications: The findings and recommendations are useful in designing and managing the used vehicle SC for all stakeholders and effective real-time management of uncertain factors.
Originality/value: The paper primarily analyses SC operations by researching the cooperation and coordination between SC components and networks, based on providing the flow of used vehicles from Japan to New Zealand. It constitutes a pioneering practice-perspective research paper in this domain.
- Automotive industry
- Direct-import model
- Global supply chain
- New Zealand
- Supply chain operations
- Used vehicle industry