User-driven information systems for quality management in higher education

This paper describes an R&D project carried out at the University of Wollongong during 1993-94 to explore ways in which an appropriate definition of quality management could be implemented within the institution and supported through the development of an information system. the project identified a quality management framework, developed a series of indicators of institutional performance, created a database based upon user-defined information requirements and provided an interface to the information which could be used at all levels within the institution. While the emphasis was originally upon the role that performance indicators might play within quality management, the final outcome showed that the original conception was too limited and that a broader approach shouldbe adopted. The project also demonstrated an information structure through which all staff might contribute to effective organisational decision-making and operation. The paper describes both the products and the development process, and contributes to an area of knowledge and praxis in Australian higher education for which detailed information is still scarce.