Utilization of prosodic and linguistic cues during perceptions of nonunderstandings in radio communication

Jaime C. Auton*, Mark W. Wiggins, Ben J. Searle, Nan Xu Rattanasone

*Corresponding author for this work

    Research output: Contribution to journalArticlepeer-review

    4 Citations (Scopus)

    Abstract

    The readback/hearback loop is a communicative protocol used in many high-risk environments to ensure that a verbal instruction has been heard correctly by a receiver. However, it does not necessarily ensure that an instruction has been understood. Using an international sample of hydroelectric power generation controllers, this study examined whether particular linguistic (complete and partial readbacks) and prosodic (final intonation, filler, and interturn delay) cues contained within a readback response could signal to listeners the extent to which speakers had understood an instruction. The results indicated that different prosodic cues are used to detect nonunderstandings, depending upon the linguistic content of the readback. The results have implications for training and system design in distributed environments.

    Original languageEnglish
    Pages (from-to)509-539
    Number of pages31
    JournalApplied Psycholinguistics
    Volume38
    Issue number3
    DOIs
    Publication statusPublished - 1 May 2017

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