Video consultations and environmental sustainability: usability's impact on long-term use

Irene Muli, Åsa Cajander, Hania Rahimi Ardabili, Marina Taloyan, Maria Hägglund

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Abstract

The rapid shift to digital healthcare, accelerated by the COVID-19 pandemic, holds promise for sustainable healthcare delivery and climate change mitigation. This study evaluates the Alltid öppet application through the lens of usability and patient satisfaction and their correlation with the intention for continued use. A cross-sectional analysis of primary care patients revealed that alignment with user needs significantly predicts long-term adoption, while frustration during use discourages it. Ease of use did not significantly affect the intention to continue, suggesting that usability alone is insufficient to drive sustained engagement. These findings highlight user-centred design's importance in digital healthcare solutions, suggesting that enduring adoption hinges on value perception and reducing user frustration. As the healthcare sector navigates its digital future, this study offers crucial insights into the design and implementation strategies that could underpin the environmental sustainability and resilience of healthcare systems.

Original languageEnglish
Title of host publicationDigital Health and Informatics Innovations for Sustainable Health Care Systems
Subtitle of host publicationProceedings of MIE 2024
EditorsJohn Mantas, Arie Hasman, George Demiris, Kaija Saranto, Michael Marschollek, Theodoros N. Arvanitis, Ivana Ognjanović, Arriel Benis, Parisis Gallos, Emmanouil Zoulias, Elisavet Andrikopoulou
Place of PublicationAmsterdam
PublisherIOS Press
Pages291-295
Number of pages5
ISBN (Electronic)9781643685335
DOIs
Publication statusPublished - 22 Aug 2024
Event34th Medical Informatics in Europe Conference, MIE 2024 - Athens, Greece
Duration: 25 Aug 202429 Aug 2024

Publication series

NameStudies in Health Technology and Informatics
PublisherIOS Press
Volume316
ISSN (Print)0926-9630
ISSN (Electronic)1879-8365

Conference

Conference34th Medical Informatics in Europe Conference, MIE 2024
Country/TerritoryGreece
CityAthens
Period25/08/2429/08/24

Bibliographical note

Copyright the Author(s) 2024. Version archived for private and non-commercial use with the permission of the author/s and according to publisher conditions. For further rights please contact the publisher.

Keywords

  • Video Consultations
  • Usability
  • Environmental Sustainability
  • Resilience
  • Primary Care
  • Survey
  • Sweden

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