Virtual care post-pandemic: why user engagement is critical to create and optimise future models of care

Reema Harrison, Melissa Prokopy, Tyrone Perreira

Research output: Contribution to journalArticlepeer-review

2 Citations (Scopus)
24 Downloads (Pure)

Abstract

Health systems are shifting from the use of virtual models of care reactively in response to the conditions of the pandemic, to deliberate planning for the integration of virtual models to enhance and extend current service provision. Use of virtual care in recent years has highlighted the critical role of clinician and consumer behaviour and mindsets in realising the opportunities of virtual care for improved health care and outcomes. Yet, the rapid and changing circumstances of the pandemic period provided limited opportunities for effective involvement of both clinicians and consumers in health system decision-making about when, how and which virtual services and associated technologies should be deployed. We explore the opportunity for enhanced engagement with these primary stakeholder groups to create quality healthcare as we emerge from the pandemic and enter a new phase of integrated virtual services.

Original languageEnglish
Pages (from-to)1-3
Number of pages3
JournalDigital Health
Volume8
DOIs
Publication statusPublished - 15 Oct 2022

Bibliographical note

Copyright the Author(s) 2022. Version archived for private and non-commercial use with the permission of the author/s and according to publisher conditions. For further rights please contact the publisher.

Keywords

  • User engagement
  • patient involvement
  • clinician engagement
  • virtual care
  • models of care

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