Voice as an empowerment practice: The case of an Australian manufacturing company

Hector Viveros, Senia Kalfa, Paul J. Gollan

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

5 Citations (Scopus)


The purpose of this chapter is to examine voice as an empowerment practice in a manufacturing company. The case study follows a qualitative approach to analyse employee voice and types of empowerment from a structural perspective. Findings suggest a variety of voice arrangements to empowering employees such as voice surveys, meetings, e-suggestions, opinion boxes and informal means such as casual meetings and walkarounds. In addition, employee voice is linked to types of empowerment such as information sharing, upward problem solving, task autonomy and attitudinal shaping. Further research would benefit from an exploration of employees' feelings regarding voice mechanisms to examine the psychological perspective of empowerment.

Original languageEnglish
Title of host publicationAdvances in industrial and labor relations, 2017
Subtitle of host publicationshifts in workplace voice, justice, negotiation and conflict resolution in contemporary workplaces
EditorsDavid Lewin, Paul J. Gollan
Place of PublicationBingley
PublisherEmerald Group Publishing
Number of pages22
ISBN (Electronic)9781787434851, 9781787435377
ISBN (Print)9781787434868
Publication statusPublished - 2018

Publication series

NameAdvances in Industrial and Labor Relations
ISSN (Print)0742-6186


  • Employee voice
  • NER
  • Structural empowerment
  • Voice mechanisms


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