Voluntas: volunteer conflict management for the volunteering sector

Stephen Lancken, Jay Qin

Research output: Contribution to journalArticlepeer-review


Voluntas is a free conflict resolution service which provides volunteer mediators for volunteer organisations. Voluntas' pilot program, which began in early 2016, provides skilled facilitators and mediators to assist in managing conflict as early as possible. The mediators also facilitated constructive conversations between volunteers and their organisations. The authors reflect on the project, from its industry context to the facilitative processes and what can be learned about conflict in the volunteer sector.
Original languageEnglish
Pages (from-to)57-63
Number of pages7
JournalAustralasian dispute resolution journal
Issue number1
Publication statusPublished - 2016


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