Web 2.0 and Social Media Growth in Planning Practice: A Longitudinal Study

Wayne Williamson*, Bruno Parolin

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

38 Citations (Scopus)


This paper looks at the growth of web-based communication for planning practice in local government over a three-year period. Despite communication with the community being an integral part of local government functions, the types of communication being used are rarely monitored or analysed. This paper provides a longitudinal comparison of the types of web-based communication, including social media and smartphone applications being employed by local government in New South Wales, Australia, and investigates the activity and sentiment of Twitter accounts for a sample of local government agencies. The paper concludes with a discussion of the growth of social media.

Original languageEnglish
Pages (from-to)544-562
Number of pages19
JournalPlanning Practice and Research
Issue number5
Publication statusPublished - Oct 2013
Externally publishedYes


  • Australia
  • Internet
  • public participation
  • sentiment analysis
  • social media


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