What do we know about why internet users complain? An exploratory study

Research output: Contribution to journalArticlepeer-review

Original languageEnglish
Pages (from-to)1-12
Number of pages12
JournalInternational Journal of e-Business Research
Volume3
Issue number2
Publication statusPublished - Dec 2003
Externally publishedYes

Keywords

  • consumer complaints
  • internet
  • exploratory
  • consumer profile

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