What do we know about why internet users complain? An exploratory study

Michael Volkov

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	1-12
Number of pages	12
Journal	International Journal of e-Business Research
Volume	3
Issue number	2
Publication status	Published - Dec 2003
Externally published	Yes

Keywords

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title = "What do we know about why internet users complain? An exploratory study",

keywords = "consumer complaints, internet, exploratory, consumer profile",

author = "Michael Volkov",

year = "2003",

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language = "English",

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journal = "International Journal of e-Business Research",

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KW - consumer profile

M3 - Article

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JO - International Journal of e-Business Research

JF - International Journal of e-Business Research

SN - 1548-1131

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