What is qulity in health services?

J. Ovretveit

Research output: Contribution to journalArticle

12 Citations (Scopus)

Abstract

It would be a mistake, John Ovretveit argues, to equate quality in health services with customer satisfaction, for it also requires efficiency.

Original languageEnglish
Pages (from-to)132-133
Number of pages2
JournalHealth Services Management
Volume86
Issue number3
Publication statusPublished - Jun 1990
Externally publishedYes

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    Ovretveit, J. (1990). What is qulity in health services? Health Services Management, 86(3), 132-133.