Abstract
It would be a mistake, John Ovretveit argues, to equate quality in health services with customer satisfaction, for it also requires efficiency.
| Original language | English |
|---|---|
| Pages (from-to) | 132-133 |
| Number of pages | 2 |
| Journal | Health Services Management |
| Volume | 86 |
| Issue number | 3 |
| Publication status | Published - Jun 1990 |
| Externally published | Yes |