What is qulity in health services?

J. Ovretveit

Research output: Contribution to journalArticlepeer-review

12 Citations (Scopus)


It would be a mistake, John Ovretveit argues, to equate quality in health services with customer satisfaction, for it also requires efficiency.

Original languageEnglish
Pages (from-to)132-133
Number of pages2
JournalHealth Services Management
Issue number3
Publication statusPublished - Jun 1990
Externally publishedYes


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