Why customers stay: reasons and consequences of inertia in financial services

Lesley White, Venkat Yanamandram

Research output: Contribution to journalArticlepeer-review

57 Citations (Scopus)
Original languageEnglish
Pages (from-to)183-194
Number of pages12
JournalManaging Service Quality
Volume14
Issue number2-3
DOIs
Publication statusPublished - 2004

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