Why customers stay: reasons and consequences of inertia in financial services

Lesley White, Venkat Yanamandram

Research output: Contribution to journal › Article › peer-review

76 Citations (Scopus)

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@article{df097c0b9e814312a84acac167c90b0c,

title = "Why customers stay: reasons and consequences of inertia in financial services",

author = "Lesley White and Venkat Yanamandram",

year = "2004",

doi = "10.1108/09604520410528608",

language = "English",

volume = "14",

pages = "183--194",

journal = "Managing Service Quality",

issn = "0960-4529",

publisher = "Emerald Group Publishing",

number = "2-3",

}