Work-as-imagined versus work-as-done: the disconnect between policy expectations and staff experiences in hospital redevelopment

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

Abstract

Pomare et al. take the theoretical lens of “work-as-imagined” versus “work-as-done” to examine the misalignment between policy and staff experiences during an Australian multimillion-dollar hospital redevelopment. Despite the “good news story” of allocating billions of dollars to redeveloping and modernising health services in Australia, this chapter highlights dissatisfaction and frustration experienced by different groups of stakeholders, both external and internal to the hospital. Contradicting the procedures laid out in policy for building new hospitals, over one in three (36.0%) hospital staff participants reported feeling uninformed about the redevelopment and 79.4% reported that they were uninvolved in decisions throughout the process of design and redevelopment. Rectifying these concerns could be integral to preventing unintended negative consequences of hospital redevelopment.

Original languageEnglish
Title of host publicationManaging healthcare organisations in challenging policy contexts
EditorsRoman Kislov, Diane Burns, Bjørn Erik Mørk , Kathleen Montgomery
Place of PublicationCham
PublisherPalgrave Macmillan
Chapter7
Pages133-149
Number of pages17
ISBN (Electronic)9783030810831
ISBN (Print)9783030810924
DOIs
Publication statusPublished - 2021

Publication series

NameOrganizational Behaviour in Healthcare
PublisherPalgrave Macmillan
ISSN (Print)2662-1045
ISSN (Electronic)2662-1053

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