Workflow interpretation via social networks

Eui Dong Kim, Peter Busch*

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

1 Citation (Scopus)

Abstract

We sought to determine how people worked in practice, how management saw they worked and examine ‘gaps’ between these two ‘views’. In order to see potential differences, we examined workflow management through interviews with managers and a questionnaire with employees. The results were analysed through Petri Nets in a simplified form. The second unit of analysis was examining relationships between employees and therefore their knowledge flows using Social Network Analysis to illustrate work patterns staff had with one another. Through overlaying the two we gained some understanding of matches and mismatches. The study took place in three IT units of one organisation – an Australian university. The outcomes of our study comprise potential recommendations for improving work efficacy, such as re-organising work practices, or potentially changing who works with whom.

Original languageEnglish
Title of host publicationKnowledge Management and Acquisition for Intelligent Systems - 14th Pacific Rim Knowledge Acquisition Workshop, PKAW 2016, Proceedings
EditorsHayato Ohwanda, Kenichi Yoshida
Place of PublicationSwitzerland
PublisherSpringer, Springer Nature
Pages241-250
Number of pages10
Volume9806
ISBN (Print)9783319427058
DOIs
Publication statusPublished - 2016
Event14th International Workshop on Knowledge Management and Acquisition for Intelligent Systems, PKAW2016 - Phuket, Thailand
Duration: 22 Aug 201623 Aug 2016

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume9806 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Other

Other14th International Workshop on Knowledge Management and Acquisition for Intelligent Systems, PKAW2016
CountryThailand
CityPhuket
Period22/08/1623/08/16

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  • Cite this

    Kim, E. D., & Busch, P. (2016). Workflow interpretation via social networks. In H. Ohwanda, & K. Yoshida (Eds.), Knowledge Management and Acquisition for Intelligent Systems - 14th Pacific Rim Knowledge Acquisition Workshop, PKAW 2016, Proceedings (Vol. 9806, pp. 241-250). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 9806 LNCS). Switzerland: Springer, Springer Nature. https://doi.org/10.1007/978-3-319-42706-5_18