Workflow knowledge sharing through social networks

Peter Busch, Amireh Amirmazaheri

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Abstract

Social Network Analysis provides the researcher a means to interpret relationships and in turn the flow of information. What has been less well researched is how such analysis may be used to interpret workflows or business processes and potentially lead to their improvement. This research-in-progress paper explores the comparatively fine-grained social interactions of employees in a company in Sydney. One particular workplace process, namely the use of Oracle Primavera P6 is examined. Following such an approach, attention is turned to exploring the working relationships of employees through Social Network Analysis to determine the closeness of fit of employees against the workflows officially established by management. Such a combination of techniques extends the toolkit of methodological approaches in this space, and from a more practical viewpoint permits the process improvement workflow manager to consider how well matched employees are to their workflows.
Original languageEnglish
Title of host publicationKnowledge management and acquisition for intelligent systems
Subtitle of host publication12th Pacific Rim Knowledge Acquisition Workshop, PKAW 2012, Kuching, Malaysia, September 5-6 2012 : proceedings
EditorsDeborah Richards, Byeong Ho Kang
Place of PublicationHeidelberg, Germany
PublisherSpringer, Springer Nature
Pages343-349
Number of pages7
ISBN (Print)9783642325403
DOIs
Publication statusPublished - 2012
EventPacific Rim Knowledge Acquisition Workshop (12th : 2012) - Kuching, Malaysia
Duration: 5 Sep 20126 Sep 2012

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume7457 LNAI
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Workshop

WorkshopPacific Rim Knowledge Acquisition Workshop (12th : 2012)
CityKuching, Malaysia
Period5/09/126/09/12

Keywords

  • Social Network Analysis
  • Business Process Management
  • Business Process Improvement

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  • Cite this

    Busch, P., & Amirmazaheri, A. (2012). Workflow knowledge sharing through social networks. In D. Richards, & B. H. Kang (Eds.), Knowledge management and acquisition for intelligent systems: 12th Pacific Rim Knowledge Acquisition Workshop, PKAW 2012, Kuching, Malaysia, September 5-6 2012 : proceedings (pp. 343-349). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 7457 LNAI). Heidelberg, Germany: Springer, Springer Nature. https://doi.org/10.1007/978-3-642-32541-0_30