Working across boundaries

creating value and producing safety in health care using empathic negotiation skills

Andrew Johnson, Paul Lane, Michael Klug, Robyn Clay-Williams*

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingChapter

Original languageEnglish
Title of host publicationWorking across boundaries
Subtitle of host publicationresilient health care volume 5
EditorsJeffrey Braithwaite, Erik Hollnagel, Garth S. Hunte
Place of PublicationBoca Raton, FL
PublisherCRC Press, Taylor & Francis Group
Chapter3
Pages15-25
Number of pages11
Volume5
ISBN (Electronic)9780429274978
ISBN (Print)9780367224592, 9780367224578
Publication statusPublished - 2019

Cite this

Johnson, A., Lane, P., Klug, M., & Clay-Williams, R. (2019). Working across boundaries: creating value and producing safety in health care using empathic negotiation skills. In J. Braithwaite, E. Hollnagel, & G. S. Hunte (Eds.), Working across boundaries: resilient health care volume 5 (Vol. 5, pp. 15-25). Boca Raton, FL: CRC Press, Taylor & Francis Group.