Working across boundaries: creating value and producing safety in health care using empathic negotiation skills

Andrew Johnson; Paul Lane; Michael Klug; Robyn Clay-Williams

doi:10.1201/9780429274978-3

Working across boundaries: creating value and producing safety in health care using empathic negotiation skills

Andrew Johnson, Paul Lane, Michael Klug, Robyn Clay-Williams^*

^*Corresponding author for this work

Australian Institute of Health Innovation

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

Abstract

In this chapter, we explore the applications of an interest-based approach. We focus on one theory and practice of negotiation, Interest-Based Bargaining (also known as ‘principled bargaining’).

Original language	English
Title of host publication	Working across boundaries
Subtitle of host publication	resilient health care, volume 5
Editors	Jeffrey Braithwaite, Erik Hollnagel, Garth S. Hunte
Place of Publication	Boca Raton, FL
Publisher	CRC Press, Taylor & Francis Group
Chapter	3
Pages	15-25
Number of pages	11
ISBN (Electronic)	9780429274978
ISBN (Print)	9780367224592, 9780367224578
DOIs	https://doi.org/10.1201/9780429274978-3
Publication status	Published - 2019

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Johnson, A., Lane, P., Klug, M., & Clay-Williams, R. (2019). Working across boundaries: creating value and producing safety in health care using empathic negotiation skills. In J. Braithwaite, E. Hollnagel, & G. S. Hunte (Eds.), Working across boundaries: resilient health care, volume 5 (pp. 15-25). CRC Press, Taylor & Francis Group. https://doi.org/10.1201/9780429274978-3

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title = "Working across boundaries: creating value and producing safety in health care using empathic negotiation skills",

abstract = "In this chapter, we explore the applications of an interest-based approach. We focus on one theory and practice of negotiation, Interest-Based Bargaining (also known as {\textquoteleft}principled bargaining{\textquoteright}).",

author = "Andrew Johnson and Paul Lane and Michael Klug and Robyn Clay-Williams",

year = "2019",

doi = "10.1201/9780429274978-3",

language = "English",

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Johnson, A, Lane, P, Klug, M & Clay-Williams, R 2019, Working across boundaries: creating value and producing safety in health care using empathic negotiation skills. in J Braithwaite, E Hollnagel & GS Hunte (eds), Working across boundaries: resilient health care, volume 5. CRC Press, Taylor & Francis Group, Boca Raton, FL, pp. 15-25. https://doi.org/10.1201/9780429274978-3

Working across boundaries: creating value and producing safety in health care using empathic negotiation skills. / Johnson, Andrew; Lane, Paul; Klug, Michael et al.
Working across boundaries: resilient health care, volume 5. ed. / Jeffrey Braithwaite; Erik Hollnagel; Garth S. Hunte. Boca Raton, FL: CRC Press, Taylor & Francis Group, 2019. p. 15-25.

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

TY - CHAP

T1 - Working across boundaries

T2 - creating value and producing safety in health care using empathic negotiation skills

AU - Johnson, Andrew

AU - Lane, Paul

AU - Klug, Michael

AU - Clay-Williams, Robyn

PY - 2019

Y1 - 2019

N2 - In this chapter, we explore the applications of an interest-based approach. We focus on one theory and practice of negotiation, Interest-Based Bargaining (also known as ‘principled bargaining’).

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SN - 9780367224592

SN - 9780367224578

SP - 15

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BT - Working across boundaries

A2 - Braithwaite, Jeffrey

A2 - Hollnagel, Erik

A2 - Hunte, Garth S.

PB - CRC Press, Taylor & Francis Group

CY - Boca Raton, FL

ER -

Working across boundaries: creating value and producing safety in health care using empathic negotiation skills

Abstract

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