Working across boundaries: creating value and producing safety in health care using empathic negotiation skills

Andrew Johnson, Paul Lane, Michael Klug, Robyn Clay-Williams^*

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

Original language	English
Title of host publication	Working across boundaries
Subtitle of host publication	resilient health care volume 5
Editors	Jeffrey Braithwaite, Erik Hollnagel, Garth S. Hunte
Place of Publication	Boca Raton, FL
Publisher	CRC Press, Taylor & Francis Group
Chapter	3
Pages	15-25
Number of pages	11
Volume	5
ISBN (Electronic)	9780429274978
ISBN (Print)	9780367224592, 9780367224578
Publication status	Published - 2019

Cite this

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title = "Working across boundaries: creating value and producing safety in health care using empathic negotiation skills",

author = "Andrew Johnson and Paul Lane and Michael Klug and Robyn Clay-Williams",

year = "2019",

language = "English",

isbn = "9780367224592",

volume = "5",

pages = "15--25",

editor = "Jeffrey Braithwaite and Hollnagel, {Erik } and Hunte, {Garth S.}",

booktitle = "Working across boundaries",

publisher = "CRC Press, Taylor & Francis Group",

address = "United States",

}

Working across boundaries: creating value and producing safety in health care using empathic negotiation skills. / Johnson, Andrew; Lane, Paul; Klug, Michael et al.
Working across boundaries: resilient health care volume 5. ed. / Jeffrey Braithwaite; Erik Hollnagel; Garth S. Hunte. Vol. 5 Boca Raton, FL: CRC Press, Taylor & Francis Group, 2019. p. 15-25.

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

TY - CHAP

T1 - Working across boundaries

T2 - creating value and producing safety in health care using empathic negotiation skills

AU - Johnson, Andrew

AU - Lane, Paul

AU - Klug, Michael

AU - Clay-Williams, Robyn

PY - 2019

Y1 - 2019

M3 - Chapter

SN - 9780367224592

SN - 9780367224578

VL - 5

SP - 15

EP - 25

BT - Working across boundaries

A2 - Braithwaite, Jeffrey

A2 - Hollnagel, Erik

A2 - Hunte, Garth S.

PB - CRC Press, Taylor & Francis Group

CY - Boca Raton, FL

ER -