Working anywhere for telehealth

Yvette Blount*, Marianne Gloet

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingChapter

1 Citation (Scopus)

Abstract

Clinicians (general practitioners, specialists, and allied health professionals) are experts in medicine, not technology. The delivery of health care using technology includes changes to the way the clinician works; in effect, they work from anywhere. This study examined telehealth adoption from the perspective of clinicians. Data was collected from 44 in-depth interviews undertaken with a variety of Australian clinicians. The findings show that telehealth is a complex endeavour involving multiple stakeholders. While the potential of telehealth service provision is significant, the realities of delivering telehealth services involve many challenges for clinicians. These include technology-related issues; lack of funding and financial incentives for telehealth; the changing skills and capabilities required by clinicians who engage in telehealth consultations; as well as changes to business processes resulting from the introduction in a complex environment. A conceptual model for the adoption of sustainable telehealth is proposed for better understanding of these complexities.
Original languageEnglish
Title of host publicationAnywhere working and the new era of telecommuting
EditorsYvette Blount, Marianne Gloet
Place of PublicationHershey, PA
PublisherIGI Global
Pages223-246
Number of pages24
ISBN (Electronic)9781522523291
ISBN (Print)9781522523284
DOIs
Publication statusPublished - 2017

Publication series

NameAdvances in human resources management and organizational development
PublisherIGI Global
ISSN (Print)2327-3372
ISSN (Electronic)2327-3380

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  • Cite this

    Blount, Y., & Gloet, M. (2017). Working anywhere for telehealth. In Y. Blount, & M. Gloet (Eds.), Anywhere working and the new era of telecommuting (pp. 223-246). (Advances in human resources management and organizational development). Hershey, PA: IGI Global. https://doi.org/10.4018/978-1-5225-2328-4.ch009