Clinicians (general practitioners, specialists, and allied health professionals) are experts in medicine, not technology. The delivery of health care using technology includes changes to the way the clinician works; in effect, they work from anywhere. This study examined telehealth adoption from the perspective of clinicians. Data was collected from 44 in-depth interviews undertaken with a variety of Australian clinicians. The findings show that telehealth is a complex endeavour involving multiple stakeholders. While the potential of telehealth service provision is significant, the realities of delivering telehealth services involve many challenges for clinicians. These include technology-related issues; lack of funding and financial incentives for telehealth; the changing skills and capabilities required by clinicians who engage in telehealth consultations; as well as changes to business processes resulting from the introduction in a complex environment. A conceptual model for the adoption of sustainable telehealth is proposed for better understanding of these complexities.
|Title of host publication||Anywhere working and the new era of telecommuting|
|Editors||Yvette Blount, Marianne Gloet|
|Place of Publication||Hershey, PA|
|Number of pages||24|
|Publication status||Published - 2017|
|Name||Advances in human resources management and organizational development|
Blount, Y., & Gloet, M. (2017). Working anywhere for telehealth. In Y. Blount, & M. Gloet (Eds.), Anywhere working and the new era of telecommuting (pp. 223-246). (Advances in human resources management and organizational development). Hershey, PA: IGI Global. https://doi.org/10.4018/978-1-5225-2328-4.ch009